Patient Services Representative - Gastroenterology

Memorial Physician Practices; Gallatin (TN); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Comprehensive Benefits

Financial Protection & PTO

Education tuition assistance

Well-being programs

Career development

Job summary

Highpoint Health - Sumner with Ascension Saint Thomas is seeking a Patient Services Representative to be the welcoming first contact for patients, support check-in/out, verify demographics/insurance, schedule appointments, and maintain accurate records in the EMR across four providers. Applicants should have a high school diploma or equivalent; 2 years medical office experience is preferred.

Strong customer service, communication skills, and EMR proficiency are required.

Qualifications

• High school diploma or equivalent required.
• 2 years of medical office experience preferred.
• Experience with patient check-in/check-out, insurance verification and scheduling preferred.
• Experience using an EMR/PM system.
• Strong customer service and communication skills.

Responsibilities

• Serve as welcoming first contact for patients and visitors.
• Support patient check-in and check-out.
• Verify demographics and insurance information for accuracy.
• Schedule patient appointments and assist with front-office tasks.
• Answer calls and patient messages in a professional manner.
• Collect co-pays and payments at the time of service.
• Provide Good Faith Estimate information when applicable.
• Maintain patient information in the EMR and complete front-office docs.
• Scan and upload documents into the patient chart.
• Monitor workflow and assist teammates as needed.
• Deliver compassionate service with patient safety in mind.
• Support four providers who see 20–30 patients daily.

Skills

Medical office experience

Registration & Insurance verification

Payment processing

Customer service

Fast-paced environment

Attention to detail

Team collaboration

Independent work

Professional demeanor

Critical thinking

Education

High school diploma or equivalent

Tools

EMR/PM system

Job description

Your experience matters

Highpoint Health - Sumner with Ascension Saint Thomasispart of Lifepoint Health,a diversified healthcare delivery network with facilities coast to coast. Weare driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As Patient Services Representativejoining our team, you're embracing a vital mission dedicated tomaking communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Highpoint Gastroenterology & Liver Disease is a growing specialty practice focused on providing excellent patient care in a fast-paced, team-oriented environment. Our team works collaboratively across front-office, referral and scheduling functions to ensure patients receive timely, coordinated care. As the practice continues to grow, we're looking for dependable, detail-oriented team members who enjoy working together and making a positive impact on the patient experience.

How you'll contribute

A Patient Services Representative who excels in this role:

• Serve as a welcoming, professional first point of contact for patients and visitors.

• Support both patient check-in and check-out, flexing between the two areas based on patient volume and team needs.

• Verify patient demographic and insurance information for accuracy, including confirming insurance eligibility and appropriate PCP information.

• Schedule patient appointments and assist with general front-office scheduling needs.

• Answer and manage incoming telephone calls and patient messages in a timely, professional manner.

• Collect patient co-pays and other applicable payments at the time of service using credit card and cash payment processes.

• Provide patients with established Good Faith Estimate information when applicable.

• Maintain accurate patient information within the electronic medical record and complete applicable front-office documentation.

• Scan and upload appropriate documentation into the patient electronic chart.

• Monitor front-office workflow and proactively assist teammates when check-in or check-out becomes backed up.

• Deliver compassionate, attentive service and recognize when a patient needs immediate assistance, placing patient care and safety first.

• Work effectively in a high-volume, fast-paced physician practice supporting four providers who each see approximately 20-30 patients per day.

• Collaborate closely with providers and fellow team members to create an efficient, positive patient experience.

• May cross-train or float to another practice after becoming fully proficient in the home location.

• Perform additional administrative and clerical duties as assigned.

What we're looking for

Applicants should have a high school diploma or equivalent. Additional requirements include:

Required

• Previous medical office/front-office experience strongly preferred due to the pace and complexity of the practice.

• Working knowledge of patient registration, insurance verification and medical office workflows.

• Ability to accurately collect and process patient payments, including credit card and cash transactions.

• Strong customer service and interpersonal skills with a patient-first mindset.

• Ability to work effectively in a consistently fast-paced, high-volume environment with limited downtime.

• Strong attention to detail and ability to accurately retain and apply training and established processes.

• Ability to recognize changing workflow needs and proactively assist teammates without requiring continual direction.

• Ability to work independently while functioning effectively as part of a larger team.

• Positive, professional demeanor with strong communication skills.

• Critical-thinking and problem-solving skills with the ability to prioritize competing responsibilities.

Preferred

• Approximately 2 years of medical office experience.

• Previous experience with patient check-in/check-out, insurance verification and scheduling.

• Previous experience working within an electronic medical record/practice management system.

• Experience in a busy primary care or physician-practice environment.

Schedule:Monday - Thursday, 7:30am-4:30pm, Friday - 7:30am-12:00pm

Location: Highpoint Gastroenterology & Live Disease 437 E. Main St, Gallatin, TN

Whyjoin us

We believethat investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.
• FinancialProtection& PTO:Life, accident, criticalillness, hospital indemnity insurance, short-and-long-term disability, paid family leaveandpaid time off.
• Financial & Career Growth:Highereducation and certification tuitionassistance, loan assistance and 401(k) retirement packageandcompany match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learningandcareer advancement opportunities.

More about Highpoint Health - Sumner with Ascension Saint Thomas

Highpoint Health - Sumner with Ascension Saint Thomasis a 167-bed acute care hospital serving Gallatin and the surrounding Sumner County community. For more than 60 years, the hospital has provided a broad range of inpatient and outpatient services, including emergency care, surgical services, cardiovascular care, orthopedics, women's services, and other specialty care. The hospital is accredited by The Joint Commission and is part of Highpoint Health, a regional health system serving communities across Middle Tennessee.

EEOC Statement

"Highpoint Health - Sumner with Ascension Saint Thomasis an Equal Opportunity Employer.Highpoint Health - Sumner with Ascension Saint Thomasis committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.