Patient Services Representative - Twin Cities Orthopedics

iHealth; Brooklyn Park (MN); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Patient Services Representative, where you will play a vital role in patient registration and support. This full-time position offers a dynamic work environment with responsibilities including greeting patients, managing appointments, and ensuring smooth clinic operations. With a strong commitment to integrity and quality service, this innovative firm values teamwork and provides comprehensive benefits, including a sign-on bonus and health plans. If you are passionate about improving patient experiences and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Comprehensive Medical Plans

Dental Plans

Vision Plans

401K with Profit Sharing

Tuition Reimbursement

Gym Discounts

Car Rental Discounts

Sign-on Bonus

Qualifications

• Customer service experience required.
• Proficiency in Microsoft Office applications.

Responsibilities

• Greet and register patients, collect co-payments and insurance information.
• Schedule patients accurately and manage patient charts.

Skills

Customer Service

Microsoft Word

Microsoft Outlook

Microsoft Excel

Education

High School diploma/GED

Job description

The Patient Services Representative is responsible for patient registration, check-in, and clinical support duties.

This is a full-time position working M-F between 6:00 am - 6:00 pm at our Blaine, Brooklyn Park, Coon Rapids, and Otsego locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians, dedicated to giving patients more control over their healthcare.

Essential Functions:

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information according to current business practices
• Schedule new and existing patients accurately and promptly in the practice management system
• Communicate appointment details, directions, check-in times, referral information, and co-payments to patients
• Prepare and manage patient charts
• Maintain knowledge of healthcare plan requirements and networks
• Communicate timely with patients, families, and staff
• Rotate duties as Switchboard Operator: handle calls, coordinate interpreters, and patient referrals
• Perform additional duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Proficiency in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Administrative or Medical Office experience preferred

Benefits & Compensation:

• Starting pay varies based on education, skills, and experience
• $1,500 sign-on bonus, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible.
• Comprehensive Medical, Dental & Vision Plans, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts. Click here to learn more.

Essential Requirements:

Ability to:

• Follow company policies, procedures, and ethics guidelines
• Complete required training
• Comply with laws and regulations (e.g., HIPAA, Stark, OSHA)
• Maintain punctual and reliable attendance
• Work during clinic hours and travel within clinic premises as needed
• Handle interruptions, meet deadlines, and work efficiently
• Communicate professionally and respectfully
• Prioritize tasks and adapt to operational needs
• Apply logical thinking to solve problems
• Operate equipment and phone systems effectively
• Work independently with minimal supervision
• Travel to other locations if required

Performance Expectations - i-Health's Core Values:

• Integrity, Service, Quality, Innovation, Teamwork

Environmental Conditions:

• Clinic setting

Notes:

• i-Health is an Equal Opportunity/Affirmative Action Employer, providing reasonable accommodations as required by law.
• Participates in the E-Verify program to confirm employment eligibility. More info: http://www.uscis.gov/e-verify/employees
• Position duties may evolve; job functions are subject to change.

Equal Opportunity Employer
This employer complies with federal employment laws. For more info, review the Know Your Rights notice from the Department of Labor.