Patient Services Representative - Twin Cities Orthopedics

Revo Health; Edina (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Representative to join their team. In this role, you will be the first point of contact for patients, responsible for registration and check-in, ensuring a seamless experience for those seeking care. Your organizational skills will shine as you manage patient schedules and maintain accurate records, all while providing exceptional customer service. This full-time position offers a supportive environment where your contributions directly impact patient satisfaction and care. If you are passionate about healthcare and enjoy working with people, this opportunity is perfect for you.

Benefits

Comprehensive Medical Plans

Dental & Vision Plans

401K with Profit Sharing

Tuition Reimbursement

Gym Discounts

Car Rental Discounts

$1,500 Sign-On Bonus

Qualifications

• High School diploma or equivalent required.
• Customer service experience is essential for this role.

Responsibilities

• Greet and register patients, collecting necessary information.
• Schedule appointments and maintain patient charts accurately.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School diploma/GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

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The Patient Services Representative is responsible for patient registration and check-in for our dietetics and pelvic health patients, as well as clinical support duties.

This is a full-time position working M-F from 7:30 am - 4:00 pm at our Pelvic Health Clinic in Edina.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians, with a mission to give patients more control over their healthcare.

Essential Functions

1. Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
2. Verify and document insurance information as per current business practices
3. Schedule new and existing patients accurately and timely in the practice management system
4. Communicate all pertinent information to patients, including appointment details, directions, check-in times, referral info, and copayments
5. Prepare and manage charts
6. Maintain knowledge of healthcare plan requirements and networks
7. Maintain timely communication with patients, families, and staff
8. Rotate Switchboard Operator duties, including accepting, handling, and transferring calls; coordinating interpreters and patient referrals
9. Perform other duties as assigned

Education and Experience Requirements

1. High School diploma/GED or equivalent
2. Proficiency in Microsoft Word, Outlook, and Excel
3. Customer Service experience required
4. Administrative or Medical Office experience preferred

Benefits & Compensation

1. Starting pay varies based on education, skills, and experience
2. $1,500 sign-on bonus, payable on first paycheck with a 12-month commitment (not available to internal applicants)
3. Comprehensive Medical, Dental & Vision Plans, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts

Essential Requirements

Ability to:

• Comply with policies, procedures, practices, and ethics
• Complete required training
• Follow all applicable laws (e.g., HIPAA, Stark, OSHA)
• Demonstrate reliable attendance
• Work in the clinic during business hours
• Travel within the clinic, including moving between floors; may involve bending, lifting, standing, sitting for long periods
• Work efficiently, handle interruptions, meet deadlines
• Communicate professionally and respectfully
• Prioritize workload and be flexible
• Apply logical thinking to solve problems
• Follow instructions and operate equipment
• Work independently with minimal supervision
• Travel to other locations if required

Performance Expectations – I-Health’s Core Values

• Integrity
• Service
• Quality
• Innovation
• Teamwork

Environmental Conditions

• Clinic setting

Notes

• i-Health is an Equal Opportunity/Affirmative Action Employer, accommodating disabilities per ADA standards.
• Participates in the E-Verify program to confirm employment eligibility.
• Position duties may change; job functions are subject to modification.