Patient Services Representative - Twin Cities Orthopedics

Revo Health; Eagan (MN); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Patient Services Representative to provide exceptional service in a clinic setting. This part-time role involves patient registration, scheduling, and clinical support duties, ensuring a smooth experience for patients. With a focus on customer service and administrative tasks, you'll play a vital role in enhancing patient interactions. This position offers a competitive hourly rate, a sign-on bonus, and comprehensive benefits, making it an excellent opportunity for those looking to grow in the healthcare field. Join a team that values integrity, quality, and teamwork.

Benefits

Sign-on bonus

Medical, Dental & Vision Plan

401K with Profit Sharing

Tuition Reimbursement

Gym Discounts

Car Rental Discounts

Qualifications

• Customer service experience required.
• Proficient in Microsoft Office applications.

Responsibilities

• Greet and register patients, collect co-payments and insurance info.
• Schedule new and existing patients accurately.
• Maintain timely communication with patients and staff.

Skills

Customer Service

Microsoft Word

Microsoft Outlook

Microsoft Excel

Education

High School diploma/GED

Job description

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The Patient Services Representative is responsible for patient registration and check-in as well as clinical support duties.

This is a part-time (0.925) position working M-W from 8:00 am - 5:00 pm, Thursday from 9:00 am - 5:00 pm, and Friday from 7:00 am - 12:00 pm out of our Eagan and Burnsville locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, and staff
• Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
• Any and all other duties as assigned
  
  

Education And Experience Requirements

• High School diploma/GED or equivalent
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Administrative or Medical Office experience preferred
  
  

Benefits & Compensation

• Actual starting pay will vary based on education, skills, and experience.
• A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more clickhere.
  
  

Essential Requirements

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic during business hours
• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required
  
  

Performance Expectations – I-Health’s Core Values

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively
  
  

Environmental Conditions

• Clinic setting
  
  

Notes

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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