Patient Services Representative - Twin Cities Orthopedics

iHealth; Blaine (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Representative to join their team. In this full-time role, you will be the first point of contact for patients, responsible for registration and providing essential clinical support. Your ability to communicate effectively and manage patient information will be key to ensuring a smooth experience for all. This position offers a comprehensive benefits package, including medical, dental, and vision plans, alongside a generous sign-on bonus. If you are passionate about patient care and thrive in a dynamic clinic environment, this opportunity is perfect for you.

Benefits

Comprehensive Medical Plans

Dental & Vision Plans

401K with Profit Sharing

Tuition Reimbursement

Gym Discounts

Car Rental Discounts

Sign-on Bonus

Qualifications

• High School diploma or equivalent required.
• Customer service experience is essential.

Responsibilities

• Greet and register patients, collect co-payments and insurance info.
• Schedule patients and communicate appointment details.

Skills

Customer Service

Microsoft Word

Microsoft Outlook

Microsoft Excel

Education

High School diploma/GED

Job description

The Patient Services Representative is responsible for patient registration, check-in, and clinical support duties.

This is a full-time position working Monday through Friday between 6:00 am and 6:00 pm at our Blaine, Brooklyn Park, Coon Rapids, and Otsego locations.

Twin Cities Orthopedics, an operating division of Infinite Health Collaborative (i-Health), is a group of local medical practices owned and led by physicians, dedicated to giving patients more control over their healthcare.

Essential Functions:

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information according to current business practices
• Schedule new and existing patients accurately and promptly in the practice management system
• Communicate pertinent information to patients, including appointment details, directions, check-in times, referral information, and copayments
• Prepare and manage patient charts
• Maintain knowledge of healthcare plan requirements and networks
• Communicate effectively with patients, families, and staff
• Rotate duties as Switchboard Operator, including accepting, handling, and transferring calls, coordinating interpreters, and patient referrals
• Perform other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Administrative or Medical Office experience preferred

Benefits & Compensation:

• Starting pay varies based on education, skills, and experience
• A $1,500 sign-on bonus payable upon first paycheck with a 12-month commitment; internal applicants are not eligible
• Comprehensive Medical, Dental & Vision Plans, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts

Essential Requirements:

• Ability to comply with company policies, procedures, and ethics guidelines
• Complete required training
• Comply with applicable laws (e.g., HIPAA, Stark, OSHA, employment laws)
• Demonstrate reliable attendance
• Work during clinic hours and travel as needed within the clinic
• Perform physical activities such as bending, lifting, standing, and sitting for extended periods
• Work efficiently, handle interruptions, and meet deadlines
• Communicate professionally and respectfully
• Prioritize workload with flexibility
• Apply logical thinking to solve problems
• Follow instructions accurately
• Operate equipment and phone systems effectively
• Work independently with minimal supervision
• Travel to other locations if required

Performance Expectations - i-Health's Core Values:

• Integrity, Service, Quality, Innovation, Teamwork

Environmental Conditions:

• Clinic setting

Notes:

• i-Health is an Equal Opportunity/Affirmative Action Employer, providing reasonable accommodations as required by law
• Participation in E-Verify to confirm employment eligibility
• This position description is subject to periodic review and modification