Patient Services Representative - St. Robert Family Med (Weekdays, Full Time)

Mercy Co; Saint Robert (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Retirement plan match

Job summary

Mercy Health System is seeking a friendly, detail‑oriented Front Desk Clerk to greet patients and visitors, schedule appointments, enter patient information, and handle insurance questions in a fast-paced clinic environment.

Responsibilities include answering calls, maintaining confidentiality, and supporting physicians and staff with routine clerical tasks. A high school diploma and strong communication skills are required, with preferred medical office experience.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of medical office experience preferred.
• Strong communication and customer service skills.

Responsibilities

• Answer and direct incoming calls and schedule patient appointments.
• Assist physicians and clinic staff with clerical duties.
• Enter patient information and verify insurance details into the system.
• Maintain confidentiality and follow privacy policies.
• Provide forms for tests or interoffice communications and secure signatures.

Skills

Verbal communication

Written communication

Customer service

Data entry

Privacy/compliance

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Word processing

Job description

Find your calling at Mercy! Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned. All duties, responsibilities and qualifications documented in this job description/evaluation form are subject to reasonable accommodation. This job description/evaluation is not to be construed as a detailed statement of duties, responsibilities requirements. Employees of Mercy Health System are expected to comply with all federal, state and local regulations in addition to organization policy and procedures.

Position Details: Minimum Qualifications: Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications: Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St.Louis. In the years tocome, they would establish hospitals throughout the Midwest. Many of these would join together in1986 as Mercy.