Patient Services Representative - St. Robert Family Med (Weekdays, Full Time)

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Saint Robert (MO); Vor Ort; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Zusammenfassung

Mercy Health System in Missouri seeks a friendly front desk clerk to greet patients and visitors, handle scheduling, and perform essential clerical duties in a busy clinic.

The role requires accurate data entry, basic computer skills, and a professional, confidential approach. You will answer calls, manage appointments, and support physicians while upholding Mercy’s standards of service.

Qualifikationen

• Education: High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Ability to maintain confidentiality and follow privacy policy/procedure.

Aufgaben

• Greets, instructs, directs and schedules patients and visitors.
• Performs clerical duties for physicians and clinic staff.
• Enters new and established patient information into the computer.
• Answers incoming calls and sets appointments for patients.
• Monitors and revises physician schedules as appropriate.
• Establishes payment plans and collection of payments.
• Answers questions on insurance claims and related benefits.
• Maintains confidentiality and professional conduct at all times.

Kenntnisse

Strong verbal and written comms

Basic computer skills

Data entry

Word processing

Excellent customer service

Accuracy and attention to detail

Confidentiality and privacy compliance

Adaptable under pressure

Clinic Front Desk Training completion

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Job Description

Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned. All duties, responsibilities and qualifications documented in this job description/evaluation form are subject to reasonable accommodation. This job description/evaluation is not to be construed as a detailed statement of duties, responsibilities requirements. Employees of Mercy Health System are expected to comply with all federal, state and local regulations in addition to organization policy and procedures.

Position Details

Minimum Qualifications:

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.