Patient Services Representative - St. Robert Family Med (Weekdays, Full Time)

Mercy; Saint Robert (MO); Presencial; USD 21.000 - 29.000; Jornada completa

Descripción de la vacante

Mercy in Saint Robert, MO seeks a Front Desk/Clerical Specialist to greet patients, schedule appointments, manage records, and support clinicians. You will enter new patient data, verify insurance, answer calls, and maintain confidentiality in a fast-paced environment.

Join Mercy to benefit from strong team collaboration, comprehensive benefits, and opportunities for training as you help deliver compassionate care in the community.

Formación

• Education: High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsabilidades

• Greet and direct patients and visitors.
• Schedule appointments and answer phone calls.
• Enter patient information and verify insurance.
• Assist physicians and clinic staff with clerical duties.
• Maintain patient confidentiality and privacy.
• Process forms for tests and interoffice communications.
• Monitor physician schedules and coordinate communications.

Conocimientos

Verbal communication

Written communication

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Front Desk Training

Educación

High school diploma

Descripción del empleo

Find your calling at Mercy!

Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned. All duties, responsibilities and qualifications documented in this job description/evaluation form are subject to reasonable accommodation. This job description/evaluation is not to be construed as a detailed statement of duties, responsibilities requirements. Employees of Mercy Health System are expected to comply with all federal, state and local regulations in addition to organization policy and procedures.

Position Details

Minimum Qualifications:

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.