Patient Services Representative - Kline Health Center

UPMC; Harrisburg (Dauphin County); On-site; USD 32,000 - 52,000; Full time

Job summary

UPMC is hiring a full-time Patient Service Representative to support the Kline Health Center team in Harrisburg. The role involves greeting patients, guiding check-in with self-service tech, collecting copayments, updating demographics, and scheduling follow‑ups across the continuum of care.

We value strong customer service, accuracy with registrations, and ability to help patients navigate MyUPMC. Prior medical office or billing experience and familiarity with Epic are preferred.

Qualifications

• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Experience with health records systems (Epic or similar) preferred.

Responsibilities

• Provide a warm greeting for all patients and assist with check-in.
• Collect copayments and other payments at the point of service.
• Update patient registration and schedule follow‑ups as needed.
• Verify insurance benefits with carriers and assist patients with MyUPMC portal registration.

Skills

Customer service

Typing

Microsoft Office

Medical terminology

Education

High school diploma or equivalent

Tools

Epic

Medipac

Job description

Join our team of Life Changers!

UPMC is hiring a full-time Patient Service Representative to support our Kline Health Center team/office in Harrisburg.

Shift/Hours: Monday through Friday from 8:00am-4:30pm - No holidays or weekends!

Opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose

The Patient Services Representative serves as the first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive and seamless experience throughout their visit. This role is responsible for promoting the use of consumer‑friendly technologies, educating patients on copayments and financial responsibilities, collecting payments when applicable, updating demographic and insurance information, and scheduling follow‑up appointments across the continuum of care. The Patient Services Representative also connects patients with financial advocacy resources as needed and consistently demonstrates strong customer service skills, contributing to a culture of service excellence and ensuring patients and their families receive the desired UPMC Experience across UPMC physician practices, hospitals, and outpatient surgery departments.

About the department

Our department offers a unique and rewarding environment where team members have the opportunity to work closely with medical residents as they complete the final years of their training to become physicians. This setting allows you to play an active role in shaping the next generation of providers by offering guidance, sharing your clinical knowledge, and contributing to their development in a hands‑on, patient care setting. It’s an ideal opportunity for individuals who enjoy teaching, mentoring, and collaborating in a dynamic, learning‑focused environment.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow‑up appointments.
• Provides follow‑up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• *Performs in accordance with system‑wide competencies/behaviors
• *Performs other duties as assigned.
• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran