Patient Services Representative

UPMC; York (York County); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

No evenings, weekends, or holidays.

Free on-site parking.

Convenient freestanding facility.

Collaborative gastroenterology team

Job summary

UPMC Specialty Care Gastroenterology Associates in York, PA is seeking a Patient Services Representative to handle patient-facing and administrative duties in a fast-paced specialty practice.

The role focuses on creating a positive patient experience, supporting scheduling, registration, and call center operations, with a schedule Monday–Friday, 8:00 a.m.–4:30 p.m. and no evenings or weekends.

Qualifications

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications is preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through self-arrival technology or check in at front desk per patient preference.
• Collect copayments and other patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments at checkout.
• Schedule or connect patients to resources for ancillary service scheduling at checkout.
• Explain benefits and assist with MyUPMC portal registration when applicable.
• Verify insurance benefits with the carrier and obtain consents as required by HIPAA.

Skills

Customer service

Communication

Typing

Education

High school diploma or equivalent

Tools

Medipac

Epic

Job description

UPMC Specialty Care Gastroenterology Associates is seeking a Patient Services Representative to join our team in York, PA. This role is ideal for someone who enjoys both patient-facing interactions and administrative responsibilities in a fast-paced specialty practice. The Patient Services Representative plays an important role in creating a positive patient experience while supporting scheduling, registration, and call center operations.

Location:

UPMC Specialty Care Gastroenterology Associates
2690 Southfield Drive, Suite A
York, PA 17403

Schedule:

• Monday through Friday
• 8:00 a.m. to 4:30 p.m.
• Registration shifts: 7:15 a.m. to 3:45 p.m.
• No evenings
• No weekends
• No holidays

Why Join Our Team?

• No evenings, weekends, or holidays.
• Free on-site parking.
• Convenient freestanding facility.
• Opportunity to support a collaborative gastroenterology specialty practice.

Responsibilities:

• Provide a warm greeting for all patients.
• Guide patients through the use of self-arrival technology or check in patients at the front desk based on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patients to resources for ancillary service scheduling at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Follow up on unresolved patient questions or needs to ensure appropriate continuity of care.
• Understand the principles of service recovery and take appropriate action when service does not meet the expectations of the UPMC Experience.
• Register patients in the Biometrics (fingerprint recognition) program and explain the benefits of participation.
• Promote the MyUPMC patient portal and assist patients with registration when applicable.
• Assist patients with understanding their financial responsibility and connect them with advocacy resources as needed.
• Confirm and verify insurance benefits with the appropriate carrier through online verification systems or telephone inquiries.
• Obtain signatures from patients or family members for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
• Appropriately distribute and triage phone calls to other departments and/or clinical providers.
• Assist with administrative duties, including but not limited to scanning medical records and faxing.
• Stay informed on the navigation and usability of the UPMC Patient Portal and confidently communicate what patients need to know to navigate the portal, ensuring a smooth experience and continued access to health information and care services.
• Schedule appointments and procedures through the call center.
• Perform face-to-face procedure scheduling with patients.
• Complete patient registration activities.
• Work recall lists and departmental work queues.
• Perform other duties as assigned.
• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran