Patient Services Representative - UPMC Primary Care Good Hope

UPMC; Enola (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free parking

Growth opportunities

Excellent benefits

Pleasant work environment

Friendly team

Job summary

UPMC is hiring a full-time Patient Service Representative to support the Primary Care Good Hope team in Enola. The role is based in our new building with a Monday–Friday schedule, daytime hours, and occasional rotating evenings; travel is limited to nearby offices as needed.

The Patient Services Representative is the first contact for patients, guiding them through check‑in, collecting copays, updating demographics, and connecting patients with financial advocacy as needed.

Qualifications

• Provide a warm greeting to every patient.
• Assist patients with check‑in and navigation to the self‑arrival technology or desk check‑in as preferred.
• Collect copayments and other patient payments at the point of service.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check‑in at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow‑up appointments.
• Provide follow‑up to unresolved patient questions or needs to ensure continuity of care.
• Understand service recovery principles and take appropriate action to recover from service gaps.
• Promote MyUPMC patient portal and assist patients with registration.
• Verify insurance benefits with the carrier via online systems or phone inquiries.
• Obtain signatures for consent to treatment and financial responsibility per HIPAA rules.
• Perform other duties as assigned.

Job description

Join our team of Life Changers!

UPMC is hiring a full-time Patient Service Representative to support our fast-paced Primary Care Good Hope team/office within our new building in Enola.

Shift/Hours: Monday-Friday, 8:00am-4:30pm or 8:30am-5:00pm, Rotating evening shifts until 7:00pm required 1 to 2 times per month - No weekends or holidays!

Travel: Slight, but rare, travel may be required to assist other local offices with staffing and support needs. *Manager will discuss further during interview process

Free parking, opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose

The Patient Services Representative serves as the first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive and seamless experience throughout their visit. This role is responsible for promoting the use of consumer‑friendly technologies, educating patients on copayments and financial responsibilities, collecting payments when applicable, updating demographic and insurance information, and scheduling follow‑up appointments across the continuum of care. The Patient Services Representative also connects patients with financial advocacy resources as needed and consistently demonstrates strong customer service skills, contributing to a culture of service excellence and ensuring patients and their families receive the desired UPMC Experience across UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• *Performs in accordance with system-wide competencies/behaviors
• *Performs other duties as assigned.