Patient Services Representative - Pediatrics (Weekdays, Full Time)

MHM Support Services; Town of Springfield (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Matched retirement plan

Job summary

Mercy is seeking a Patient Service Representative to be the primary contact for patients and visitors, ensuring a smooth, welcoming experience at the front desk. You will manage front-desk operations, communicate patient financial responsibility, collect payments, explain payment options, and document conversations and outcomes with accuracy and confidentiality.

This role supports patient access and revenue processes, collaborates with clinical and administrative teams, and upholds Mercy's

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills (data entry, word processing).
• Excellent customer service and attention to detail.
• Ability to maintain confidentiality and follow privacy policies.
• Adaptable and able to stay professional under pressure.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front-desk operations and workflows.
• Communicate patient financial responsibility.
• Request and collect payments.
• Explain available payment options and assistance resources.
• Accurately document financial conversations and outcomes.

Skills

Strong communication

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Front Desk Training

Education

High school diploma or equivalent

Job description

Find your calling at Mercy! The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

O'Reilly Pediatrics Center Springfield South 6375 S. Innovation Avenue Springfield, Missouri

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they travelled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.