Patient Services Representative - Pediatrics (Weekdays, Full Time)

Mercy; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy in Springfield, MO is seeking a friendly Patient Service Representative who will be the first point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk and during patient check-in.

You will support financial conversations, collect payments, explain options and resources, and document outcomes while maintaining confidentiality and accuracy, contributing to Mercy's compassionate care.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency with basic computer skills, data entry and word processing.
• Excellent customer service and attention to detail.
• Ability to maintain confidentiality and follow privacy policy.
• Able to work under pressure and handle unexpected situations with professionalism.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front-desk operations and workflows.
• Communicate patient financial responsibility and collect payments.
• Explain payment options and assistance resources.
• Accurately document financial conversations and outcomes.

Skills

Verbal & written communication

Data entry

Customer service

Attention to detail

Confidentiality & privacy

Stress management

Front Desk Training

Education

High school diploma or equivalent

Job description

Find your calling at Mercy! The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

6375 S. Innovation Avenue

Springfield, Missouri

Minimum Qualifications

Education: High school diploma or equivalent.

Find your calling at Mercy! The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

O'Reilly Pediatrics Center Springfield South

6375 S. Innovation Avenue

Springfield, Missouri

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.