Patient Services Representative / Part-Time Medical Specialities

Ultipro; Morristown, Northern (TN, KY); Hybrid; USD 19,000 - 28,000; Part time

Job summary

Ultipro in Morristown, TN seeks a Part-Time Patient Services Representative to greet patients, register them promptly, verify demographics and insurance, and prepare medical records for daily appointments. Downtown Mall Office and Corporate Office Morristown, TN 37813, USA may be involved.

You will update patient profiles, collect co-pays, coordinate referrals, answer phones, and support other staff in a fast-paced clinic using Athena EMR.

Qualifications

• Typing or data entry competency required.
• Knowledge of clinic/medical practice procedures.
• Experience with EMR systems, preferably Athena.
• Excellent customer service and communication skills.
• Ability to lift 30-50 pounds.

Responsibilities

• Greet and register patients promptly and courteous
• Verify demographics and insurance information
• Prepare patient medical records for daily appointments
• Update patient profiles in the system
• File medical histories, labs, and correspondence
• Maintain and confirm appointment schedules
• Collect co-pays and balance drawer daily
• Handle patient referrals
• Answer telephone and direct calls
• Assist other staff and attend meetings

Skills

Typing

Data entry

Customer service

Phone handling

Communication

Teamwork

Ability to lift 30-50 pounds

EMR knowledge

Education

High School Diploma or Equivalent

Tools

Athena EMR

Job description

Patient Services Representative / Part-Time Medical Specialities

Job Category: PSR/Clerical

Requisition Number: PATIE002082

• Part-Time
• On-site

Locations

Showing 1 location

Downtown Mall Office
Corporate Office
Morristown, TN 37813, USA

Description

Essential Functions:

• Greets and registers patients in prompt, pleasant, and courteous manner.
• Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
• Responsible for preparation of patient medical records for daily appointments.
• Updates profiles on the patients.
• Responsible for filing medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines.
• Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed, posts all cancelled, re-scheduled or no show appointments.
• Responsible for collecting all co-pays and small balances and balancing drawer daily.
• Responsible for patient referrals.
• Must be knowledgeable of EMR (Athena)
• Answers telephone, screens calls and provides information as directed.
• Assisting other staff as directed.
• Other job functions as directed.
• Attends meetings as required.

Skills/Abilities:

• Must demonstrate current competencies applicable for the position such as typing or data entry.
• Knowledge of clinic/medical practice procedures related to all medical operations.
• Knowledge of phone system, copiers and fax machines.
• Knowledge of customer services principles and techniques.
• Must be capable of screening and directing calls in courteous and expeditious manner.
• Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison.
• Must be able to respond to stressful or emergency situations in a calm and effective manner.
• Must have the ability to work cooperatively as a member of office staff and team.
• Must be able to lift 30-50 pounds.

Mental/Physical Requirements:

• Mostly sedentary with some standing, walking, reaching.
• Daily and repetitive data entry.
• Periodic stress from handling many calls and patient requests.

Qualifications:

Education

High School Diploma or Equivalent

Equal Opportunity Employer
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