Patient Services Representative - Harris Clinic

HealthStar; Morristown, Northern (TN, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

HealthStar in Morristown, TN is seeking a Patient Services Representative for Harris Clinic to greet patients, verify demographics and insurance, prepare records, and manage appointments. The role requires strong data entry, customer service and familiarity with EMR systems such as Athena.

This on-site, full-time position involves daily desk work and occasional lifting to support clinic operations. Candidates should have a High School Diploma or equivalent and be capable of working in a

Qualifications

• High School Diploma or Equivalent required.
• Healthcare setting experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Greet and register patients promptly and courteously.
• Verify demographics and insurance information for accuracy.
• Prepare patient medical records for daily appointments.
• Update patient profiles and file histories according to guidelines.
• Manage appointment schedules; confirm, cancel, or reschedule as needed.
• Collect co-pays and balance drawer daily.
• Answer phone calls and provide information; assist staff as needed.

Skills

Data entry

Customer service

Phone system knowledge

Medical office procedures

Teamwork

Education

High School Diploma or Equivalent

Tools

Athena EMR

Copiers & Fax machines

Phone system

Job description

Patient Services Representative - Harris Clinic

Job Category: PSR/Clerical

Requisition Number: PATIE002074

• Posted : September 17, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Morristown, TN 37814, USA

Description

Essential Functions:

• Greets and registers patients in prompt, pleasant, and courteous manner.
• Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
• Responsible for preparation of patient medical records for daily appointments.
• Updates profiles on the patients.
• Responsible for filing medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines.
• Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed, posts all cancelled, re-scheduled or no show appointments.
• Responsible for collecting all co-pays and small balances and balancing drawer daily.
• Responsible for patient referrals.
• Must be knowledgeable of EMR (Athena)
• Answers telephone, screens calls and provides information as directed.
• Assisting other staff as directed.
• Other job functions as directed.
• Attends meetings as required.

Skills/Abilities:

• Must demonstrate current competencies applicable for the position such as typing or data entry.
• Knowledge of clinic/medical practice procedures related to all medical operations.
• Knowledge of phone system, copiers and fax machines.
• Knowledge of customer services principles and techniques.
• Must be capable of screening and directing calls in courteous and expeditious manner.
• Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison.
• Must be able to respond to stressful or emergency situations in a calm and effective manner.
• Must have the ability to work cooperatively as a member of office staff and team.
• Must be able to lift 30-50 pounds.

Mental/Physical Requirements:

• Mostly sedentary with some standing, walking, reaching.
• Daily and repetitive data entry.
• Periodic stress from handling many calls and patient requests.

Qualifications:

Education

High School Diploma or Equivalent

Behaviors

Preferred

Dedicated

Devoted to a task or purpose with loyalty or integrity

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.