Biller / Collector - Hybrid Position

Ultipro; Morristown, Northern (TN, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(K) matching

Life and disability

Paid time off

Holidays

Job summary

Ultipro in Morristown, TN is seeking a Medical Billing Specialist to manage delinquent accounts, communicate with patients and insurers, and perform billing actions using Athena EMR.

The role requires strong data entry, organization, and knowledge of ICD-10/CPT coding, with a focus on customer service and teamwork in a clinical setting.

Qualifications

• High School Diploma or equivalent; Some college preferred.

Responsibilities

• Identifies delinquent accounts and processes collections, contacting patients and third-party reimbursers.
• Reviews accounts for information with credit bureaus and insurance.
• Performs collection actions including phone contacts and resubmission of claims.
• Evaluates patient financial status and sets budget payment plans.
• Documents data accurately and examines insurance documents.

Skills

Communication

ICD-10

CPT coding

Athena EMR

Insurance searches

Organization

Data entry

Customer service

Call screening

Clerical liaison

Education

High School Diploma

Some college

Tools

Phone system

Copiers

Fax machines

Job description

Downtown Mall Office
Corporate Office
Morristown, TN 37813, USA

Description

• Health
• Vision
• 401(K) matching
• Life and Disability
• Paid Time Off
• Holidays

Essential Functions:

• Identifies delinquent accounts, aging periods and payment sources (works denials, refunds, and over-paids). Processes delinquent unpaid accounts by contacting patients and third party reimbursers.
• Reviews each account for other information involving credit bureaus.
• Performs various collection actions including contacting patients by phone and resubmitting claims to third party reimbursers.
• Evaluates patient financial status and establishes budget payment plans. Follows and reports status of delinquent accounts.
• Reviews accounts for possible assignment and prepares information for collection agency.
• Answers inquiries and correspondence from patients and insurance companies.
• Identifies and resolves patient billing complaints. Researches credit balances.
• Must have knowledge of Electronic Medical Records.
• Enter accurately data and examine insurance documents.
• Deal courteously with patients, staff and others

Skills/Abilities:

• Ability to communicate effectively and clearly.
• Knowledge of ICD-10 and CPT coding.
• Knowledge of Athena (electronic medical records).
• Knowledge of Internet Insurance company searches.
• Must be well organized and detail organized and be able to work independently without much supervision.
• Must demonstrate current competencies applicable for the position such as typing or data entry.
• Knowledge of clinic/medical practice procedures related to all medical operations.
• Knowledge of phone system, copiers and fax machines.
• Knowledge of customer services principles and techniques.
• Must be capable of screening and directing calls in courteous and expeditious manner.
• Have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison.
• Must be able to respond to stressful or emergency situations in a calm and effective manner.
• Must have the ability to work cooperatively as a member of office staff and team.

Mental/Physical Requirements:

• Mostly sedentary with some standing, walking, reaching.
• Daily and repetitive data entry.
• Periodic stress from handling many calls and patient requests.
• Must be able to lift 30-50 pounds.

Qualifications

High School Diploma or equivalent; Some college preferred.

Preferred

High School or better.

Equal Opportunity Employer
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