Patient Services Representative

UPMC; Pennsylvania; Presencial; USD 21.000 - 26.000; A tiempo parcial

Descripción de la vacante

UPMC Cole is seeking a Part-time Patient Services Representative to welcome patients, guide them through self-arrival options, and collect copayments at the point of service. You’ll also update registrations, schedule follow-ups, and connect patients with financial resources and MyUPMC portal support.

The role requires strong customer service skills and the ability to navigate healthcare systems. Shifts include early morning, mid-day, and some weekends/holidays at 20 hours per week.

Formación

• Experience in patient-facing roles.
• Ability to explain copayments and financial obligations.
• Familiarity with self-arrival technology and desk check-in.
• Knowledge of HIPAA regulations and patient privacy.

Responsabilidades

• Greet patients warmly and guide them through self-arrival technology or desk check-in.
• Collect copayments and other patient payments at the point of service.
• Confirm and update patient registration and insurance information at checkout.
• Schedule follow-up appointments within the practice at checkout; coordinate ancillary services.
• Assist with billing inquiries, insurance verification, and financial counseling as needed.
• Promote and assist patients with MyUPMC portal registration and navigation.
• Triage and route phone calls and perform general office administrative duties.

Conocimientos

Customer service

Communication skills

Cash handling

Healthcare navigation

Problem solving

Descripción del empleo

Job Summary:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

• Location/Address: UPMC Cole (1001 E. Second Street, 16915)
• Status: Part-time 20 hours per week
• Shifts: 6:30a-3p, 7:30a-4p, and 12:30p-9p. Concentrating on (12:30p-9p)
• Days: Varied Days including weekends and holidays

Responsibilities:

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.