Front Desk Patient Coordinator

RS Eye Care; Holly Springs (NC); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

401(k)

Medical, dental, and vision insurance

PTO accrual beginning your first day

Job summary

RS Eye Care in Holly Springs, NC seeks a Patient Services Coordinator who will be the friendly face of the practice, handling check-ins, scheduling, and patient inquiries.

No prior experience required; we train the right person. The role emphasizes HIPAA compliance, accurate EMR records, and courteous patient service.

You will work in a fast-paced healthcare setting with opportunities for growth in eye care.

Qualifications

• Customer-focused with excellent communication and written skills.
• Ability to learn EMR systems and office processes quickly.
• Professional appearance and reliable, punctual work ethic.
• Willingness to train and grow in eye care.
• Ability to handle fast-paced environment while maintaining accuracy.

Responsibilities

• Greet patients warmly and create a welcoming, professional environment.
• Check patients in/out and deliver excellent customer service.
• Schedule, confirm, and manage patient appointments.
• Answer calls, emails, faxes, and inquiries sincerely.
• Verify insurance eligibility and benefits.
• Collect patient information and complete paperwork.
• Maintain EMR records accurately.
• Process payments and assist with financial transactions.
• Coordinate patient flow to keep scheduling smooth.
• Support daily operations and HIPAA compliance.

Skills

Customer service

Interpersonal skills

Attention to detail

Organizational skills

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

EMR software

Phone/office systems

Job description

We're seeking an enthusiastic, patient-focused, and highly organized Patient Services Coordinator to join our growing optometric practice. This is ideal for someone who enjoys variety and is passionate about exceptional patient care.

You'll be the welcoming face of the practice The ideal candidate is friendly, detail-oriented, reliable, and thrives in a fast-paced healthcare environment. No prior experience is required - we're glad to train the right person.

Administrative Responsibilities

• Greet patients warmly and create a welcoming, professional environment.
• Check patients in and out efficiently while delivering excellent customer service.
• Schedule, confirm, and manage patient appointments.
• Answer phone calls, emails, faxes, and patient inquiries professionally.
• Verify insurance eligibility and benefits.
• Collect patient information and ensure all paperwork is completed accurately.
• Maintain accurate records in the electronic medical record (EMR) system.
• Process payments and assist with financial transactions.
• Coordinate patient flow to keep scheduling smooth and wait times short.
• Support daily office operations and maintain HIPAA compliance and confidentiality.

Customer Service Expectations

• Deliver a patient-first experience at every interaction.
• Show professionalism, compassion, and empathy toward patients and coworkers.
• Communicate clearly and effectively, both verbally and in writing.
• Resolve patient concerns promptly and courteously.
• Represent the practice in a positive, professional manner.

Qualifications

Required

• High school diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Professional appearance and demeanor.
• Strong written and verbal communication skills.
• Exceptional attention to detail.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced environment.
• Dependable, punctual, and reliable.
• Willingness to learn and accept ongoing training.

Preferred

• Previous experience in an optometric, ophthalmology, medical, or healthcare office.
• Experience with Electronic Medical Records (EMR).
• Knowledge of medical insurance verification procedures.
• Bilingual communication skills.
• Experience performing diagnostic pre-testing.

Candidates without experience are encouraged to apply. We're happy to train the right individual who brings a strong work ethic, a positive attitude, and a commitment to patient care.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to use computers, phones, and office equipment throughout the day.
• Ability to lift up to 25 pounds occasionally.
• Manual dexterity to operate clinical testing equipment.

Benefits

• Competitive compensation
• 401(k)
• Medical, dental, and vision insurance
• Aflac supplemental insurance
• PTO accrual beginning your first day of employment
• Holiday pay
• Ongoing training and professional development opportunities

Why Join Our Team?

• Work in a modern, technology-driven optometric practice.
• Be part of a supportive, collaborative team culture.
• Make a meaningful impact on patients' vision and quality of life.
• Gain valuable clinical and administrative healthcare experience.
• Enjoy opportunities for growth and advancement within the practice.

If you're passionate about helping others and looking for a rewarding career in eye care, we'd love to hear from you.