Medical Receptionist - Advanced Eye Care - Temp to Possible Perm Position

ReFocus Eye Health; Wayne (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Disability and life insurance

Flexible spending account

Paid time off

Job summary

ReFocus Eye Health is seeking a motivated Front Desk Representative to join our Ophthalmology group. You will be the first point of contact for patients, handling check-ins/outs, scheduling, and front-office communication in a fast-paced, multi-location practice.

This in-person role requires excellent customer service, strong data-entry skills, and the ability to work collaboratively with providers and staff. Prior ophthalmology or EMR experience is a plus; a high school diploma is required.

Qualifications

• Experience in medical front desk or clinical setting preferred.
• Proficiency in data entry and basic accounting/billing tasks.
• Strong communication and organizational abilities.
• Willingness to travel to multiple practice locations as needed.

Responsibilities

• Greet patients warmly and verify information at check-in/out.
• Schedule and coordinate appointments; manage provider calendars.
• Answer calls, manage messages, and relay information accurately.
• Collect co-pays and verify insurance eligibility; assist with daily finances.
• Resolve patient questions and escalate issues to the team as needed.
• Collaborate with clinical and administrative staff across locations.

Skills

Customer service

Data entry

Phone etiquette

Interpersonal skills

Medical terminology

Travel to multiple locations

Education

High school diploma

Tools

EMR familiarity

Job description

Description

Up to 40 Hours (Temp to Possible Perm Position)

Join Our Dynamic Medical Team as a Medical Group Front Desk Representative!

Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience.

Your Impact:

• Be the patient's first point of contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion.
• Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
• Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records.
• Financial accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
• Problem solving & patient advocacy: Address patient concerns, elevate issues as needed, and ensure a positive experience.
• Team collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.

What You'll Bring/Requirements:

• Reliability, a positive attitude, and excellent teamwork skills.
• Strong communication and interpersonal abilities.
• Proficiency in data entry and computer skills.
• Ability to thrive in a fast-paced environment.
• Exceptional customer service skills.
• Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
• Must hold a high school diploma or equivalent.

Bonus Points:

• Prior experience in ophthalmology.
• Familiarity with Electronic Medical Records (EMR).

Perks & Benefits:

• Competitive 401(k) with matching.
• Comprehensive health, dental, and vision insurance.
• Disability and life insurance.
• Flexible spending account.
• Generous paid time off.

Important Details:

• Must be able to travel to multiple locations (if applicable).
• Availability for evenings and weekend rotations (if applicable - varies by practice).
• Ability to handle a high-volume practice.
• This position is in person.

We Care:

We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.

We Collaborate:

We work together with patients, seeking diverse input to share and grow innovative ideas.

We Elevate:

Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.

Refocus is an equal opportunity employer and we value diversity.