Patient Services Representative / Mammography Secretary

Healthstar Physicians, P.C.; Morristown (TN); Sur place; USD 21 000 - 25 000; Plein temps

Résumé du poste

Healthstar Physicians, P.C. is seeking a PSR/Clerical professional to greet and register patients, verify insurance, and prepare records for daily appointments at our Morristown locations.

The role requires accurate data entry, strong customer service, and proficiency with EMR systems (Athena) and scheduling tools (Avreo). The candidate should have a High School Diploma or equivalent, be able to lift 30-50 pounds, and work on-site in a full-time capacity with reliable attendance.

Qualifications

• Greet patients and register in a prompt, courteous manner.
• Verify demographics and insurance information in the medical record.
• Prepare patient medical records for daily appointments.
• Maintain and update appointment profiles and schedules.
• Balance drawer and collect co-pays and small balances when required.

Responsabilités

• Answer phones, screen calls, and provide information.
• Ensure appointments are scheduled in Avreo and Athena in correct time slots.
• Release medical records per practice policy.
• Assist other staff and attend required meetings.
• Maintain regular in-person attendance.

Connaissances

Typing

Data entry

Customer service

Phone system

Office procedures

Teamwork

Stress management

Lifting 30-50 lbs

Formation

High School Diploma or Equivalent

Outils

Athena EMR

Avreo scheduling

Medical records software

Description du poste

Job Category: PSR/Clerical

Requisition Number: PATIE002087

• Posted : October 8, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Downtown Mall Office
Corporate Office
Morristown, TN 37813, USA

Description

Essential Functions:

• Greets and registers patients in prompt, pleasant, and courteous manner.
• Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
• Responsible for preparation of patient medical records for daily appointments.
• Updates profiles on the patients.
• Responsible for filing medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines.
• Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed, posts all cancelled, re-scheduled or no show appointments.
• Responsible for collecting all co-pays and small balances and balancing drawer daily.
• Responsible for patient referrals.
• Must be knowledgeable of EMR (Athena)
• Answers telephone, screens calls and provides information as directed.
• Ensure patient appointments are scheduled in both Avreo and Athena and in correct time slots 2-3 days in advance prior to the appointment date.
• Check records for prior screenings and flag so the Mammographer know there is prior screenings on file.
• Ensure all diagnostic orders, prior images and reports are correct before they are turned into the Mammo Office.
• Assisting other staff as directed.
• Other job functions as directed.
• Attend meetings as required.
• In person regular and punctal attendance.
• Release medical records via paper or disk per practice policy.

Skills/Abilities:

• Must demonstrate current competencies applicable for the position such as typing or data entry.
• Knowledge of clinic/medical practice procedures related to all medical operations.
• Knowledge of phone system, copiers and fax machines.
• Knowledge of customer services principles and techniques.
• Must be capable of screening and directing calls in courteous and expeditious manner.
• Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison.
• Must be able to respond to stressful or emergency situations in a calm and effective manner.
• Must have the ability to work cooperatively as a member of office staff and team.
• Must be able to lift 30-50 pounds.

Mental/Physical Requirements:

• Mostly sedentary with some standing, walking, reaching.
• Daily and repetitive data entry.
• Periodic stress from handling many calls and patient requests

Qualifications: Education:

High School Diploma or Equivalent

Licenses and Certifications:

None

Preferred

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.