Patient Services Representative II, Per Diem

Sutter Health; Oakland (CA); On-site; USD 44,000 - 62,000; Full time

Job summary

Sutter Health in the East Bay area seeks a Per Diem/Casual patient access assistant to greet patients, verify information, schedule appointments and update the EHR. The role emphasizes accurate data handling, patient privacy, and collaboration with clinic teams.

The position requires 1 year of relevant experience and a HS diploma (or equivalent). You may travel across SEBMF locations with varied shift hours, including weekends, to cover patient needs.

Qualifications

• HS Diploma or equivalent education/experience
• 1 year of recent relevant experience
• Basic knowledge of insurance policies and patient billing
• Ability to communicate clearly with patients, families and staff
• Experience with EHR systems and scheduling workflows

Responsibilities

• Greet patients and verify information upon entry
• Schedule appointments and update the EHR
• Collect payments for services and assist with intake forms
• Coordinate with providers and other staff to ensure smooth patient flow
• Adhere to privacy regulations and organizational policies
• May orient new staff to the department

Skills

Patient communication

Scheduling

Verifying information

EHR navigation

Insurance concepts

Billing basics

Time management

Teamwork

Privacy/protection of PHI

Microsoft Office

Education

HS Diploma or equivalent

Tools

MS Office

Job description

Schedule

Per Diem/Casual

We are so glad you are interested in joining Sutter Health!

Organization

SEBMF-East Bay Medical Foundation

Position Overview

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

** Per Diem: Offers flexible scheduling with a minimum of 2 shifts per month. **

** Shift Hours: Varied 8-hour day shifts ranging between 6:45 AM – 8:15 PM, including weekends and holidays as needed. **

** Location: Primary location is Castro Valley, CA. Travel and coverage are required across all SEBMF locations based on business needs, including Berkeley, Albany, Antioch, Oakland, Richmond, Lafayette, Orinda, Solano, Walnut Creek, and Brentwood. **

Education

Job Description

Equivalent experience will be accepted in lieu of the required degree or diploma.

HS Diploma or equivalent education/experience

Typical Experience

1 year of recent relevant experience.

Skills And Knowledge

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift

Varied

Schedule

Per Diem/Casual

Shift Hours

8

Days Of The Week

Variable

Weekend Requirements

As Needed, Saturday, Sunday

Benefits

No

Unions

No

Position Status

Non-Exempt

Weekly Hours

0

Employee Status

Per Diem/Casual

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.16 to $45.02 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.