Patient Services Representative II, Registration

Sutter Health; Tracy (CA); On-site; USD 36,000 - 50,000; Full time

Job summary

Sutter Health in Tracy, CA, is hiring a Limited Term Front Desk/Patient Access representative for 26 weeks. You will greet patients, verify information, schedule appointments, and capture payments while updating the EHR.

This role requires an HS diploma or equivalent and about 1 year of relevant experience, with strong communication skills. Travel between Tracy and Stockton is required; 40 hours weekly with varied shifts.

Qualifications

• HS Diploma or equivalent is required or accepted with equivalent experience.
• About 1 year of relevant experience.
• Ability to interpret data and communicate clearly.
• Maintain patient privacy and PHI protection.

Responsibilities

• Greets and checks-in patients, verifies information, schedules appointments and updates the EHR.
• Facilitates intake forms and collects payments for services.
• Maintains confidentiality and privacy of PHI and works within policies.
• May travel between Tracy and Stockton locations as needed.

Skills

Customer service

Communication

Data entry

EHR systems

Microsoft Office

Teamwork

Problem solving

Education

HS Diploma or equivalent

Tools

EHR / EMR software

Microsoft Office Suite

Job description

We are so glad you are interested in joining Sutter Health!

Organization

SGMF-Sutter Gould Med Foundation

Position Overview

** This is a Limited Term position - 26 weeks ** Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Job Description

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• HS Diploma or equivalent education/experience

Typical Experience

• 1 year of recent relevant experience.

Skills And Knowledge

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Travel

• Travel is required as needed between Tracy and Stockton locations.

Job Shift

Varied

Schedule

Full Time

Shift Hours

8

Days Of The Week

Variable

Weekend Requirements

Rotating Weekends

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Limited Term (Fixed Term)

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $26.06 to $36.48 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.