Patient Services Representative - Healthcare

Thomas Cuisine; Mesa (AZ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid Bereavement Leave

Paid Parental Leave

Paid Baby Bonding Leave

Paid Elder Care Leave

Paid Time Off (Accrued)

Holiday Premium Pay

3 Medical Plans (Blue Cross)

Prescription, Dental, and Vision

Wellness Massages (reimbursed)

Voluntary HSA with Company Match

Voluntary FSA

Employee Assistance Program

Wellness Initiatives access

401(k) with company match

Company-Paid Basic Life Insurance

Company-Paid AD&D Policy

Voluntary Short-Term Disability

Life Insurance for dependents

Job summary

Thomas Cuisine is hiring a Patient Services Representative in Mesa, AZ to ensure patients receive meals and snacks with care and accuracy. You will gather patient preferences, share nutrition information, and maintain open communication between staff, patients, and customers.

The role emphasizes safety, sanitation, confidentiality, and responsive service. Responsibilities include coaching retail associates, managing displays and inventory, and supporting special events.

Qualifications

• High school diploma or GED required.
• Experience in food service, retail, or dietary clerk preferred.
• Strong customer service, interpersonal, and communication skills.

Responsibilities

• Lead, mentor, and train staff to deliver excellent customer service.
• Oversee sales, inventory, and displays with accurate restocking.
• Deliver patient meals and snacks with accuracy and dietary information.
• Document patient preferences and share nutrition information.
• Maintain safety, sanitation, and confidentiality standards.
• Respond promptly to service requests and resolve issues.
• Foster clear communication among team members, staff, and customers.
• Support retail events and promotions.
• Identify opportunities for improvement and provide coaching.
• Perform other duties as assigned by the manager.

Skills

Customer service

Interpersonal skills

Communication skills

Cash handling

Education

High school diploma or GED

Job description

Patient Services Representative - Healthcare | Location: Mesa, AZ 85201

Compensation: $16-18 per hour| Full-Time

REAL Food re-fined.

Job Summary

As a Patient Services Representative, you will be ensuring patients receive meals and snacks with care and accuracy. Your role is all about making connections—gathering patient preferences, sharing nutrition information, and keeping communication flowing between staff, patients, and customers. You’ll champion safety, sanitation, and confidentiality, respond swiftly to service requests, support exciting retail events, and inspire continuous improvement through coaching and teamwork.

What You’ll Do

• Lead, mentor, and train retail associates to deliver excellent customer service.
• Oversee sales, inventory, and merchandise displays, ensuring timely restocking and attractive presentation.
• Deliver patient meals and snacks, ensuring accuracy and communicating dietary information.
• Obtain and document patient food preferences and provide information about nutrition services.
• Maintain safety, sanitation, and confidentiality standards in all areas.
• Respond promptly to service requests and resolve issues efficiently.
• Facilitate communication among team members, hospital staff, and customers.
• Support special retail events and promotions.
• Identify improvement opportunities and provide ongoing coaching.
• Other duties and tasks as assigned by the manager.

What You Will Bring

• High school diploma or equivalent (GED).
• Experience in food service, retail, or as a dietary clerk preferred.
• Strong customer service, interpersonal, and communication skills (written and verbal).
• Basic math and cash handling skills.
• Ability to work effectively in a fast-paced, team-oriented environment and handle multiple tasks.
• Strong organizational skills, accuracy, and attention to detail.
• Ability to lift and carry heavy objects and stand for extended periods.
• Compliance with healthcare facility policies, hygiene, safety, and sanitation standards.
• Flexibility to work evenings, weekends, and holidays as needed.
• ServSafe® Certification and State Food Handlers Card
• Ability to pass a criminal background check and drug screen

Physical And Sensory Requirements

• This job involves regular exposure to moving mechanical parts and a kitchen environment with fumes, airborne particles, and moderate noise. Employees must have the physical stamina to stand for long periods, lift trays, and perform repetitive tasks. Occasional exposure to wet or humid conditions, extreme temperatures, and vibration may occur. Reasonable accommodations are available for individuals with disabilities.

At Thomas Cuisine, our people are purposeful. They care about food and quality and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish but also contribute significantly to the satisfaction and well-being of our healthcare community.

What We Offer!

Life/Work Integration

• Paid Bereavement Leave
• Paid Parental Leave
• Paid Baby Bonding Leave
• Paid Elder Care Leave
• Paid Time Off (Accrued)
• Holiday Premium Pay

Health & Wellness

• 3 Medical Plans (Blue Cross)
• Prescription, Dental, and Vision Coverage
• Reimbursed Wellness Massages (Portion of cost)
• Voluntary HSA with Company Match
• Voluntary FSA
• Free Employee Assistance Program (Behavioral Health Support)
• Access to Wellness Initiatives (Fitness Memberships, etc.)

Financial Wellness

• 401(k) Retirement Plan with Company Match
• Company-Paid Basic Life Insurance
• Company-Paid Accidental Death & Dismemberment (AD&D) Policy
• Voluntary Short-Term Disability
• Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D

Plus

• A supportive, collaborative environment
• Opportunities for growth

Who We Are

Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Our people are purposeful, they care about food and quality, and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish but also contribute significantly to the satisfaction and well-being of our growing community.

Our Commitment To You

At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.

REAL Food | Genuine Service | Enduring Relationships