Patient Services Representative – Front Desk & Phone Operator-Harbour View and Chesapeake Location

Sport Medicine and Orthopaedic; Suffolk (VA); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and life insurance

401(k) with employer matching

Flexible spending account (FSA)

Employee assistance program

Paid time off, including your birthday

Job summary

SMOC is seeking a Patient Services Representative to join our team in a dual front desk and phone operator role. You will greet patients, verify information, schedule appointments, and support both clinical and administrative teams to ensure a seamless patient experience.

The ideal candidate has strong multitasking, communication skills, and comfort with medical office software. This on-site, full-time role offers growth opportunities and a supportive work environment.

Qualifications

• Experience in a medical office or healthcare setting is preferred.
• Familiarity with insurance verification and prior authorizations is a plus.
• Strong communication and customer service skills.
• Ability to multitask and manage time efficiently.
• Comfortable using medical office software and phone systems.
• Bonus: Experience with Athena Health Systems (EMR).

Responsibilities

• Greet and check in patients courteously and efficiently.
• Answer incoming phone calls, route messages, and schedule appointments.
• Verify insurance information and obtain authorizations.
• Assist providers with patient preparation and follow-up.
• Manage patient registration and intake paperwork.
• Respond to patient inquiries in person and over the phone.
• Maintain accurate records and support administrative tasks.
• Collaborate with clinical and administrative teams to ensure a seamless patient experience.
• Be a proactive team player—always ready to learn and help where needed.

Skills

Medical office experience

Phone etiquette

Insurance verification

Excellent communication

Multitasking

Athena Health (EMR)

Tools

Athena Health Systems

Job description

About SMOC:

At SMOC, we’re committed to providing exceptional orthopedic care and creating a supportive environment for both our patients and team members. For over 30 years, we’ve served the southeastern Virginia community with compassion, expertise, and a focus on helping our patients return to their highest level of functioning.

Position Summary:

We’re seeking a Patient Services Representative to join our team in a dual role split between front desk duties and phone operator responsibilities. The ideal candidate is organized, friendly, professional, and thrives in a fast-paced healthcare setting with strong multitasking and communication skills.

What You’ll Be Doing:

• Greet and check in patients courteously and efficiently
• Answer incoming phone calls, route messages, and schedule appointments
• Verify insurance information and obtain authorizations
• Assist providers with patient preparation and follow-up
• Manage patient registration and intake paperwork
• Respond to patient inquiries in person and over the phone
• Maintain accurate records and support administrative tasks
• Collaborate with clinical and administrative teams to ensure a seamless patient experience
• Be a proactive team player—always ready to learn and help where needed

What We’re Looking For:

• Previous experience in a medical office or healthcare setting (preferred)
• Familiarity with insurance verification and prior authorization processes (a plus)
• Strong communication and customer service skills
• Ability to multitask and manage time efficiently
• Comfortable using medical office software and phone systems
• Bonus: Experience with Athena Health Systems (EMR)

What We Offer:

• Competitive pay
• Health, dental, and life insurance
• 401(k) with employer matching
• Flexible spending account (FSA)
• Employee assistance program
• Paid time off, including your birthday off
• Opportunities for career development and growth

Job Details:

• Job Type: Full-time
• Schedule: Monday to Friday
• Work Location: On-site (In-person) - positions in all three locations

Equal Opportunity Employer:

SMOC is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to maintaining a workplace free from discrimination and harassment.