Patient Services Representative - Front Desk - Glendora, CA

PhyNet Dermatology LLC (External); Glendora (CA); On-site; USD 26,174 - 28,929; Full time

Job summary

PhyNet Dermatology LLC (External) seeks a Patient Services Representative - Front Desk in Glendora, CA. You will greet patients, register, schedule appointments, and coordinate clinical calls across multiple practices to ensure smooth operations.

The role requires Spanish bilingual abilities, a high school diploma, and experience in medical offices. You will handle payments, patient records, and forms while maintaining a welcoming lobby and efficient service.

Qualifications

• High school diploma or equivalent required.
• 6 months of medical office experience preferred.
• Bilingual in Spanish required.
• Proficient in collecting patient payments at the time of service.
• Able to navigate multiple computer systems simultaneously and use Microsoft Office.

Responsibilities

• Greet patients and manage registration and appointment scheduling with high service levels.
• Accurately triage and route clinical calls to appropriate departments.
• Assist patients with forms and paperwork to ensure accuracy and completeness.
• Maintain a clean, organized lobby and work area for a positive patient experience.
• Identify and escalate patient concerns to appropriate teams to maintain service quality.
• Assist with billing processes and manage referrals and patient records.

Skills

Customer service

Bilingual Spanish

Medical office experience

Computer systems navigation

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Patient Services Representative - Front Desk - Glendora, CA

Position Summary: We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Pay and Hours: Pay range is $19 - $21 hourly. Hours are Monday - Friday, 8 hours daily.

Essential Functions: To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

• Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
• Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
• Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
• Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
• Issue Escalation: Identify and elevate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
• Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
• Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
• Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
• Additional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.

Knowledge, Skills, & Abilities:

• High school diploma or equivalent.
• 6 months of Medical office Experience Preferred
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.
• Bilingual in Spanish a must.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands: The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

• Physical Requirements:
• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.
• Vision Requirements:
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note: This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.