Patient Services Representative - Float Pool (Travel)

Atrium Health Wake Forest Baptist; Wilkesboro (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Educational Assistance Program

Paid Time Off

Retirement plans

Job summary

The Patient Services Representative position at Advocate Health focuses on patient registration, insurance verification, and financial clearance. You will communicate clearly with patients, manage scheduling, and uphold regulatory requirements while supporting efficient office operations.

The role requires accuracy, customer service skills, and ability to work across multiple sites in North Carolina with a 40-hour schedule and travel to various locations as needed.

Qualifications

• High school diploma or GED required.
• Experience in patient access areas (scheduling, registration, financial clearance) preferred.
• Knowledge of Medicare, HIPAA, EMTALA rules and insurance pre-certification requirements.

Responsibilities

• Greet patients arriving for appointments and manage flow.
• Verify and update patient demographics and insurance information.
• Complete registration for walk-in patients and collect liabilities.

Skills

Customer service

HIPAA compliance

EMTALA rules

Outlook/Excel

Insurance verification

Education

High school diploma or GED

Tools

ADT software

Microsoft Outlook

Excel

Job description

The Patient Services Representative position at Advocate Health focuses on patient registration, insurance verification, and financial clearance. You will communicate clearly with patients, manage scheduling, and uphold regulatory requirements while supporting efficient office operations.

The role requires accuracy, customer service skills, and ability to work across multiple sites in North Carolina with a 40-hour schedule and travel to various locations as needed.