Patient Services Representative

Cayuga Health, A Member of Centralus Health; Town of Ithaca (NY); On-site; USD 25,485 - 31,684; Full time

Job summary

Cayuga Medical Center Emergency Department in Ithaca, NY is seeking a Patient Services Representative to manage patient intake, verify demographics, and process payments in a fast-paced clinical setting.

The role requires a professional demeanor, strong communication, and meticulous attention to detail. Flexible day/evening shifts, on-site work, weekends/holidays, and limited travel are involved.

Qualifications

• High school diploma or equivalent.
• Professional manner and appearance.
• Strong interpersonal and communication skills.
• Meticulous attention to detail.
• Ability to work independently.
• Proficient in Microsoft Office Suite (Word, Outlook).
• Knowledge of medical terms and practices preferred.

Responsibilities

• Patient intake, such as greeting and check-in patients/verifying/updating patient demographics
• Assist patients with filling out consent forms
• Receive and process cash and credit card payments for medical services rendered
• Initiate calls, pages, and triage phone calls
• Assists in admissions, discharges, transfers and fulfills other customer service or clerical duties

Skills

Professional demeanor

Interpersonal communication

Attention to detail

Independent work

Medical terminology knowledge

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite (Word, Outlook)

Job description

Patient Services Representative- Cayuga Medical Center Emergency Department- Full Time- Days/Evenings FLEX

When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal.

Centralus Health is central to wellness-for all of us.

A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

Roles And Responsibilities

• Patient intake, such as greeting and check-in patients/verifying/updating patient demographics
• Assist patients with filling out consent forms
• Receive and process cash and credit card payments for medical services rendered
• Initiate calls, pages, and triage phone calls.
• Assists in admissions, discharges, transfers and fulfills other customer service or clerical duties

Required Skills And Experience

• High school diploma or equivalent
• Professional manner and appearance
• Strong interpersonal and communication skills
• Meticulous attention to detail
• Ability to work independently

Preferred Skills And Experience

• Proficient in Microsoft Office Suite (Word, Outlook)
• Knowledge of medical terms and practices preferred

Physical Requirements

• 80% standing 20% sitting

Location and Travel Requirements

• Location: Onsite at Cayuga Medical Center- 101 Dates Drive Ithaca NY 14850
• Shift: Schedule Details (Must be flexible to all shift times below in order to be considered) Flex Hours: Shifts may range between 7 AM and 11 PM

Typical Shifts

• 6:45 AM - 3 PM
• 6:45 AM - 7 PM
• 10:45 AM - 7 PM
• 10:45 AM - 11 PM
• 2:45 PM - 11 PM

Shift Structure

Two 8-hour shifts and two 12-hour shifts per week, offering three days off.

Additional Information

Weekends and Holidays: The position includes rotating holidays and every other weekend. If Per Diems cover your weekend days, we can work you into weekday shifts only.

• Travel: 0% Travel can be expected in this role

Pay Range Disclosure

• $18.50 to $23.00 per hour

Centralus and its affiliates are committed to treating all patients, providers, staff, and volunteers equitably and with dignity, ensuring the highest levels of safety, care, and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.