Patient Services Representative – Cove Secretary

Coastal Womens Healthcare Inc; Scarborough (ME); Híbrido; USD 32.000 - 46.000; Jornada completa

Descripción de la vacante

Coastal Womens Healthcare Inc. in Scarborough, ME seeks a Cove Secretary to support providers, nursing staff, and patients with scheduling and administrative tasks. You will manage high volumes of appointments, coordinate with clinicians, and document patient information in the EHR.

The role emphasizes teamwork, clear communication, and multi-tasking in a busy outpatient setting, with work occurring Monday through Friday at the Scarborough office.

Formación

• Team player with a positive attitude and strong work ethic.
• Excellent communication with patients and staff.
• Ability to multitask in a fast-paced environment.
• Experience with scheduling systems and electronic health records (EHR).

Responsabilidades

• Schedule a high volume of appointments across providers and departments.
• Support providers and nurses with daily administrative tasks.
• Align provider availability with patient preferences using scheduling software.
• Review schedules to ensure patients are correctly booked and providers are open as needed.
• Maintain accurate scheduling records and analyze patient flow.
• Coordinate with providers and staff to resolve scheduling conflicts; escalate system issues.
• Document patient information clearly in the EHR.
• Manage notifications of results, appointments, and changes.
• Use patient portal for appointment requests and updates.
• Schedule obstetrical visits through pregnancy.

Conocimientos

Team player

Clear communication

Multitasking

Scheduling software experience

Herramientas

Scheduling software

Electronic Health Records

Descripción del empleo

About the role:

As a Cove Secretary, you’ll work as part of a team to support our providers, nursing team, and patients. In this patient-facing role, you will be responsible for scheduling appointments, following up with patients as needed, and monitoring provider schedules. Additional job responsibilities are outlined below.

What you’ll do:

• Manage a high volume of appointment scheduling across multiple providers and departments.
• Support providers and nurses with daily administrative tasks.
• Leverage a computerized scheduling system to align provider availability with patient preferences.
• Proactively review the practice schedule to ensure patients are correctly booked and providers’ schedules are opened properly.
• Maintain accurate and comprehensive scheduling records to analyze patient and staffing patterns and collaborate with providers and nurses to ensure efficient patient flow.
• Coordinate with providers, clinical staff, and other team members to address scheduling conflicts or concerns; consult with the supervisor on system issues or scheduling challenges.
• Document relevant patient information in the EHR clearly and concisely.
• Effectively manage multiple tasks, ensuring timely notifications of patient normal results, procedure appointments, and changes to existing appointments.
• Utilize the patient portal to manage appointment requests and updates.
• Work with obstetrical patients to ensure their visits are scheduled out for the duration of their pregnancy while following appropriate guidelines.

What we’re looking for:

• A team player with a positive attitude and strong work ethic.
• Clear, professional communication with patients and staff.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience with computerized scheduling systems and electronic health records

Working at Coastal

Monday to Friday during practice hours. No nights, no weekends.

Everything happens at our Scarborough office, under one roof.

Close-knit team

Departments that communicate well and help each other every day.

Independent practice

Decisions centered on patients and the people who care for them.