Patient Service Representative - Neurosurgery

Crouse Hospital; City of Syracuse (NY); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health/Dental/Vision & Life insurance

401k with 4% employer match

15 days paid time-off in first year

Job summary

Crouse Medical Practice is seeking a Patient Service Representative to provide essential front-desk support, scheduling, and EMR data entry. The role requires handling calls, referrals, and billing tasks with accuracy and professional communication.

You will work with clinicians and staff to ensure smooth daily operations, delivering a positive patient experience and supporting the practice's mission of overall care quality and efficiency.

Qualifications

• High School Diploma
• Demonstrated knowledge of medical terminology.
• Minimum of 2 years’ experience in healthcare.
• Demonstrated experience with computer use.

Responsibilities

• Provide secretarial and phone support; verify and enter patient information.
• Handle patient scheduling, filing, and EMR message management.
• Manage outgoing referrals, patient balances and charge entry in the EMR.
• Process incoming/outgoing mail, inventory, copying, and high-volume calls.
• Collaborate with providers and staff to promote efficient daily operations.

Skills

Medical terminology

Healthcare experience

Computer literacy

Interpersonal relations

Education

High School Diploma

Certified Medical Assistant or healthcare related Associates Degree

Tools

Medent EMR

EMR systems knowledge

Job description

Neurosurgery 113

Non Clinical

Posted 09/17/2026

Why Crouse Medical Practice?

At Crouse Medical Practice, our focus is on improving the lives of our patients. This focus is what drives us to recruit the best employees to support our patients. Our practice fosters an inclusive environment that prioritizes work-life balance, welcoming individuals from all backgrounds to join our close-knit work family.

Come join our work family!!

Here’s what we offer:

• Monday-Friday work week with no mandatory overtime
• Supportive team environment
• Competitive starting rates based on experience
• Annual salary increases
• Opportunities for professional growth & stability within a fast growing Medical Practice
• Longevity and consistency of management
• Perfect attendance award
• Employee referral program
• Affiliation with Crouse Hospital

Other benefits include: Generous Health/Dental/Vision & Life insurance, Flexible spending account or Health savings account – available first of the month following your date of hire, Employee assistance program,15 days of paid time-off within first year of employment, 7 paid holidays annually, and a 401k with 4% employer match

Position Overview:

The Patient Service Representative provides secretarial and phone support for the organization utilizing strong verbal and written communication skills. The Patient Service Representative is responsible for correctly obtaining and entering patient information, patient scheduling, filing, managing electronic and phone messages, managing and tracking outgoing referrals, addressing patient balances and charge entry all within the electronic medica record (EMR). Additionally, the Patient Service Representative is responsible for managing incoming and outgoing mail, clerical inventory, copying, and answering a high volume of incoming calls from patients. This position will work with the providers, managers and staff to promote quality and cost effective daily operations. The Patient Service Representative will maintain good interpersonal relationships with patients, their families, the public and co-workers. This position works collaboratively with all other staff to assist the patient and facilitate successful patient interaction with the practice team. This position reflects and carries forward the mission and goals of the practice both internally and throughout the community.

Required Qualifications:

• High School Diploma
• Demonstrated knowledge of medical terminology.
• Minimum of 2 years’ experience in healthcare.
• Demonstrated experience with computer use.

Desirable Qualifications:

• Certified Medical Assistant or healthcare related Associates Degree.
• Demonstrated competence interpersonal and intra professional relations.
• Demonstrated competence in acute care patient management/organization.
• Demonstrated commitment to collaboration with physician to individualize and enhance patient care.
• Demonstrated Experience in medical billing.
• Knowledge of Medent or other EMR systems.