Patient Services Representative/ Collector (Beechtree DX)

The Health Alliance; Sandy Springs (GA); On-site; USD 36,000 - 60,000; Full time

Job summary

The Health Alliance is seeking an Observed Urine Specimen Collector to join our field-based team in Sandy Springs, GA. You will conduct observed collections, courier samples, and coordinate with our Draper lab to ensure timely processing and high-quality patient care.

This role requires strong attention to detail, excellent communication, and the ability to work independently across multiple locations while maintaining strict privacy and compliance standards.

Qualifications

• Experience in specimen collection or related medical field is preferred but not required.
• Strong organizational and communication skills are essential.
• Ability to work independently and prioritize tasks under pressure.
• Excellent record-keeping accuracy and attention to detail.
• Basic knowledge of medical terminology and laboratory information systems is a plus.
• Commitment to HIPAA and other patient privacy regulations.

Responsibilities

• Conduct observed urine specimen collections for patients of all ages.
• Travel between locations for collections, sample processing and couriering.
• Ensure smooth specimen workflow and timely delivery to meet company needs.
• Manage inventory and supplies for assigned locations.
• Provide excellent patient service while upholding company standards.
• Maintain compliance with regulations and quality assurance requirements.
• Troubleshoot collection and processing issues with clients and lab staff.
• Complete processing documentation and review as required.
• Collaborate with internal teams to improve processes.

Skills

Organizational skills

Communication skills

Interpersonal skills

Independent work

Prioritization

Stress management

Attention to detail

Verbal communication

Written communication

Adaptability

Compliance awareness

Medical terminology knowledge

LIS basics

Education

High School Diploma or equivalent

Job description

Job Category: Patient Services

Requisition Number: PATIE004637

• Full-Time

Locations

Showing 1 location

Sandy springs, GA
Sandy Springs, GA, USA

Description

Position Overview:

As an Observed Urine Specimen Collector, you will be a key part of the team, ensuring the efficient collection and processing of specimens while maintaining the highest standards of professionalism and customer service. This is a field-based role with responsibilities including onsite specimen collection and processing, couriering of samples, coordination with clients and our Draper-based lab, and providing excellent patient care.

Key Responsibilities:

• Conduct observed urine specimen collections for patients of all ages.
• Ensure smooth specimen workflow and timely delivery to meet company needs.
• Travel between locations for collections, sample processing and couriering.
• Manage inventory and supplies for your assigned locations.
• Provide exceptional customer service to clients while maintaining company standards.
• Uphold quality assurance and show strong independent judgment during specimen collection and processing.
• Collaborate with internal teams to resolve issues and continuously improve processes.
• Ensure all processing documentation is complete and reviewed as required.
• Troubleshoot and resolve collection and processing issues with clients and lab staff.
• Ensure compliance with federal and state regulations (including HIPAA) and company policies.
• Travel locally to assigned locations as needed.
• Perform other duties as required.

Qualifications and Skills:

• Experience: Experience in specimen collection or related medical field is preferred but not required.
• Skills: Strong organizational, communication, and interpersonal skills.
• Ability to work independently, prioritize tasks, and handle pressure with professionalism.
• Strong attention to detail and accuracy in record-keeping.
• Excellent verbal and written communication skills.
• Ability to adapt to changing processes and maintain compliance with new procedures.
• Basic knowledge of medical terminology and laboratory information systems is a plus.

Requirements:

• Must pass a Department of Health & Human Services (DHHS) background check
• High School Diploma or equivalent.

Qualifications

Education

Preferred

High School or better.

Technical/other training or better.

Licenses & Certifications

Preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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