Patient Services Representative/ Collector (Beechtree DX)

Mako Medical; Midvale (UT); On-site; USD 25,000 - 39,000; Full time

Job summary

Mako Medical is seeking an Observed Urine Specimen Collector for a field-based role. You will travel between locations, perform onsite specimen collection, and ensure timely processing and couriering of samples.

You will maintain patient care and uphold privacy standards while coordinating with the Draper lab and clients. The role requires strong organizational and communication skills, attention to detail, and the ability to work independently in a dynamic environment with adherence to

Qualifications

• Experience in specimen collection or related medical field preferred but not required.

Responsibilities

• Conduct observed urine specimen collections for patients of all ages.

Skills

Organizational skills

Communication skills

Interpersonal skills

Independent work

Task prioritization

Professionalism under pressure

Attention to detail

Verbal communication

Written communication

Adaptability to change

Compliance knowledge

Computer skills

Education

High School Diploma

Technical training

Job description

Position Overview:
As an Observed Urine Specimen Collector, you will be a key part of the team, ensuring the efficient collection and processing of specimens while maintaining the highest standards of professionalism and customer service. This is a field-based role with responsibilities including onsite specimen collection and processing, couriering of samples, coordination with clients and our Draper-based lab, and providing excellent patient care.

Key Responsibilities:

• Conduct observed urine specimen collections for patients of all ages.
• Ensure smooth specimen workflow and timely delivery to meet company needs.
• Travel between locations for collections, sample processing and couriering.
• Manage inventory and supplies for your assigned locations.
• Provide exceptional customer service to clients while maintaining company standards.
• Uphold quality assurance and show strong independent judgment during specimen collection and processing.
• Collaborate with internal teams to resolve issues and continuously improve processes.
• Ensure all processing documentation is complete and reviewed as required.
• Troubleshoot and resolve collection and processing issues with clients and lab staff.
• Ensure compliance with federal and state regulations (including HIPAA) and company policies.
• Travel locally to assigned locations as needed.
• Perform other duties as required.

Qualifications and Skills:

• Experience: Experience in specimen collection or related medical field is preferred but not required.
• Skills: Strong organizational, communication, and interpersonal skills.
• Ability to work independently, prioritize tasks, and handle pressure with professionalism.
• Strong attention to detail and accuracy in record-keeping.
• Excellent verbal and written communication skills.
• Ability to adapt to changing processes and maintain compliance with new procedures.
• Basic knowledge of medical terminology and laboratory information systems is a plus.
• Intermediate computer skills required.

Requirements:

• Must pass a Department of Health & Human Services (DHHS) background check
• High School Diploma or equivalent.

Qualifications

Education

Preferred

High School

Technical/other training

Licenses & Certifications

Preferred

Phlebotomy Certification

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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