Patient Services Representative/ Collector (Beechtree DX)

The Health Alliance; Fayetteville (AR); On-site; USD 17,000 - 22,000; Part time

Job summary

The Health Alliance is seeking an Observed Urine Specimen Collector for a part-time, field-based role in the Fayetteville area. You will conduct observed collections, courier samples, and coordinate with our Draper-based lab while delivering excellent patient care.

Ideal candidates have strong organizational and communication skills, the ability to work independently, and attention to detail. Travel to multiple sites and adherence to HIPAA and lab protocols are essential.

Qualifications

• High School Diploma or equivalent required.
• Strong organizational, communication and interpersonal skills expected.
• Ability to travel between locations and manage field responsibilities.

Responsibilities

• Conduct observed urine specimen collections for patients of all ages.
• Ensure smooth specimen workflow and timely delivery to meet company needs.
• Travel between locations for collections, sample processing and couriering.
• Manage inventory and supplies for assigned locations.
• Provide exceptional customer service while maintaining company standards.
• Uphold quality assurance and show independent judgment during collection and processing.
• Collaborate with internal teams to resolve issues and improve processes.
• Ensure processing documentation is complete and reviewed as required.
• Troubleshoot and resolve collection/processing issues with clients and lab staff.
• Comply with federal and state regulations (including HIPAA) and company policies.
• Travel locally to assigned locations as needed.
• Perform other duties as required.

Skills

Organizational skills

Communication

Interpersonal skills

Independent work

Detail orientation

Education

High School Diploma or equivalent

Tools

Laboratory information systems

Job description

Job Category: Patient Services

Requisition Number: PATIE004589

• Part-Time

Locations

Showing 1 location

Description

Position Overview:
As an Observed Urine Specimen Collector, you will be a key part of the team, ensuring the efficient collection and processing of specimens while maintaining the highest standards of professionalism and customer service. This is a field-based role with responsibilities including onsite specimen collection and processing, couriering of samples, coordination with clients and our Draper-based lab, and providing excellent patient care.

Key Responsibilities:

• Conduct observed urine specimen collections for patients of all ages.
• Ensure smooth specimen workflow and timely delivery to meet company needs.
• Travel between locations for collections, sample processing and couriering.
• Manage inventory and supplies for your assigned locations.
• Provide exceptional customer service to clients while maintaining company standards.
• Uphold quality assurance and show strong independent judgment during specimen collection and processing.
• Collaborate with internal teams to resolve issues and continuously improve processes.
• Ensure all processing documentation is complete and reviewed as required.
• Troubleshoot and resolve collection and processing issues with clients and lab staff.
• Ensure compliance with federal and state regulations (including HIPAA) and company policies.
• Travel locally to assigned locations as needed.
• Perform other duties as required.

Qualifications and Skills:

• Experience: Experience in specimen collection or related medical field is preferred but not required.
• Skills: Strong organizational, communication, and interpersonal skills.
• Ability to work independently, prioritize tasks, and handle pressure with professionalism.
• Strong attention to detail and accuracy in record-keeping.
• Excellent verbal and written communication skills.
• Ability to adapt to changing processes and maintain compliance with new procedures.
• Basic knowledge of medical terminology and laboratory information systems is a plus.

Requirements:

• Must pass a Department of Health & Human Services (DHHS) background check
• High School Diploma or equivalent.

Preferred

High School or better.

Technical/other training or better.

Licenses & Certifications

Preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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