Patient Services Representative - Bilingual (preferred) | Full-Time

thestaffpad; Pomona (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan with 6% match

Tuition reimbursement

Holiday

Vacation and Sick Leave

Employee Assistance Program

Life Insurance

Job summary

The Staff Pad is partnering with a health center in Pomona, CA to recruit Customer Service Representatives who will ensure a welcoming, accurate, and efficient check-in process for patients and visitors.

Reporting to the Clinic Manager, you will greet patients, verify eligibility, update demographics in the EMR, collect payments, and support smooth patient flow while maintaining HIPAA standards. This full-time role offers competitive benefits.

Qualifications

• Prior experience in a dental setting is required.
• Excellent customer service and professional phone etiquette.
• Bilingual in English and Spanish is required.
• Strong computer skills, including data entry and Windows.
• Ability to verify patient information in EMR.

Responsibilities

• Welcome patients and visitors with a warm, friendly smile.
• Greet patients promptly and professionally; assist as needed.
• Verify eligibility and enroll patients in applicable programs.
• Update patient demographics, insurance, and EMR data.
• Collect payments following established cash-handling procedures.
• Notify care team when check-in is complete and confirm appointments.
• Complete clinic closing duties and maintain a safe environment.

Skills

Customer service

Bilingual English/Spanish

Phone etiquette

Data entry

Windows

EMR

Tools

EMR software

Windows OS

Job description

The Staff Pad is proud to partner with a reputable health center in Pomona, CA committed to providing access to high-quality healthcare while empowering patients, employees, and community partners to improve their well‑being and strengthen the health of the communities they serve.

We are seeking dependable Customer Service Representatives to deliver exceptional service and enhance the patient experience by ensuring a welcoming, timely, and accurate check‑in process.

Reporting to the Clinic Manager, the Customer Service Representatives are responsible for greeting and assisting patients and visitors with courtesy, professionalism, and respect while creating a positive first impression.

Schedule: Full-Time

What You’ll Do

• Welcome patients and clinic visitors with a warm, friendly smile
• Greet and assist all patients and visitors promptly, courteously, and professionally
• Treat patients, visitors, and staff with dignity, kindness, and compassion
• Deliver exceptional customer service to enhance the patient and staff experience
• Support smooth patient flow by promptly completing check‑in and communicating next steps
• Verify patient eligibility and assist with enrollment in additional programs based on program qualifications
• Verify and update patient demographics, insurance, and other required information in the EMR
• Collect payments and follow cash‑handling procedures established by the Finance Department
• Obtain required patient documentation, including photo ID, insurance, Medi‑Cal, Medicare, and/or Social Security cards
• Assist patients with completing required forms
• Notify back‑office care team members when patients complete the check‑in process
• Confirm appointments & follow up on appointment no‑shows as directed
• Maintain assigned program logs as directed by the Clinic Manager
• Actively participate in assigned care team meetings
• Complete assigned clinic closing duties, including securing the facility at the end of the shift
• Maintain a safe, comfortable environment for patients, families, and staff
• Follow HIPAA standards and maintain strict patient confidentiality
• Perform other duties and responsibilities as assigned

What We Are Looking For

Skills and Attributes

Prior experience in a dental setting required

Excellent customer service and professional phone etiquette

Strong computer skills, including keyboarding, Windows, and accurate data entry

Bilingual in English and Spanish required

Exceptional patient relations and interpersonal skills

Ability to work effectively with diverse populations

What You Can Expect

Work Environment

• Fast‑paced clinic front‑office environment
• Frequent interaction with patients, visitors, and staff
• Shared office space with extended computer use
• Occasional travel to clinic and meeting locations within the service area

Compensation and Benefits

• Competitive Pay
• Medical, Dental and Vision Insurance
• Holiday
• Vacation and Sick Leave
• Employee Assistance Program
• Life Insurance (Basic + Voluntary)
• Tuition Reimbursement
• 403(b) Retirement plan with 6% match

If you are a compassionate, service‑minded professional who enjoys helping others and creating positive patient experiences, we’d love to hear from you. Join a team where your dedication and attention to detail help patients feel welcomed, supported, and cared for at every visit.