Customer Service Representative - Dental Office | Full-Time | Bilingual (preferred)

thestaffpad; Pomona (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Leave

Employee Assistance

Life Insurance

Tuition Reimbursement

403(b) Match

Job summary

The Staff Pad partners with a reputable health center in Pomona, CA to recruit a Customer Service Representative for the Dental Clinic. You will greet patients, assist visitors, and ensure a welcoming, accurate check-in while maintaining HIPAA standards.

You will handle payments, verify demographics and insurance, support patient flow, and coordinate with back-office teams. A 1–2 year background in a dental office is preferred, along with strong phone etiquette and computer skills, particularly

Qualifications

• 1-2 years’ experience working in dental office (prior dental experience required)
• Excellent customer service and professional phone etiquette
• Strong computer skills, including keyboarding, Windows, and accurate data entry
• Bilingual in English and Spanish preferred
• Exceptional patient relations and interpersonal skills
• Ability to work effectively with diverse populations

Responsibilities

• Greet patients and visitors promptly and professionally
• Assist patients with check-in and communicate next steps
• Verify patient eligibility and assist with program enrollment
• Update patient demographics and insurance information in the EMR
• Collect payments following Finance procedures
• Obtain required patient documentation (photo ID, insurance, Medi-Cal/Medicare/Social Security)
• Assist with completing required forms
• Notify back-office care team when check-in is complete
• Confirm appointments and follow up on no-shows
• Maintain clinic logs and participate in care team meetings
• Complete closing duties and secure the facility
• Maintain a safe, comfortable environment and protect patient confidentiality (HIPAA)
• Perform other duties as assigned

Skills

Customer service

Phone etiquette

Bilingual English/Spanish

Data entry

Interpersonal skills

Tools

Windows

Job description

The Staff Pad is proud to partner with a reputable health center in Pomona, CA committed to providing access to high-quality healthcare while empowering patients, employees, and community partners to improve their well-being and strengthen the health of the communities they serve. We are seeking a dependable Customer Service Representative for their Dental Clinic to deliver exceptional service and enhance the patient experience by ensuring a welcoming, timely, and accurate check-in process. Reporting to the Front Office Lead, the Customer Service Representative is responsible for greeting and assisting patients and visitors with courtesy, professionalism, and respect while creating a positive first impression.

Schedule: Full-Time

What You’ll Do

• Welcome patients and clinic visitors with a warm, friendly smile
• Greet and assist all patients and visitors promptly, courteously, and professionally
• Treat patients, visitors, and staff with dignity, kindness, and compassion
• Deliver exceptional customer service to enhance the patient and staff experience
• Support smooth patient flow by promptly completing check-in and communicating next steps
• Verify patient eligibility and assist with enrollment in additional programs based on program qualifications
• Verify and update patient demographics, insurance, and other required information in the EMR
• Collect payments and follow cash-handling procedures established by the Finance Department
• Obtain required patient documentation, including photo ID, insurance, Medi-Cal, Medicare, and/or Social Security cards
• Assist patients with completing required forms
• Notify back-office care team members when patients complete the check-in process
• Confirm appointments & follow up on appointment no-shows as directed
• Maintain assigned program logs as directed by the Clinic Manager or doctor
• Actively participate in assigned care team meetings
• Complete assigned clinic closing duties, including securing the facility at the end of the shift
• Maintain a safe, comfortable environment for patients, families, and staff
• Follow HIPAA standards and maintain strict patient confidentiality
• Perform other duties and responsibilities as assigned

What We Are Looking For

• 1-2 years’ experience working in dental office ((prior dental experience required))
• Excellent customer service and professional phone etiquette
• Strong computer skills, including keyboarding, Windows, and accurate data entry
• Bilingual in English and Spanish preferred
• Exceptional patient relations and interpersonal skills
• Ability to work effectively with diverse populations

What You Can Expect

Work Environment Fast-paced clinic front-office environment Frequent interaction with patients, visitors, and staff Shared office space with extended computer use Occasional travel to clinic and meeting locations within the service area

Compensation and Benefits

Competitive Hourly Pay

• Medical, Dental and Vision Insurance
• Holiday Vacation and Sick Leave
• Employee Assistance Program
• Life Insurance (Basic + Voluntary)
• Tuition Reimbursement
• 403(b) Retirement plan with 6% match

If you are a compassionate, service-minded professional who enjoys helping others and creating positive patient experiences, we’d love to hear from you. Join a team where your dedication and attention to detail help patients feel welcomed, supported, and cared for at every visit.