Patient Services Representative (41054)

Community Health Care; Tacoma (WA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Paid vacation

Sick leave

12 paid holidays

Life insurance

Flexible spending account

Continuing education

Employee assistance program

Job summary

Community Health Care is actively seeking a Patient Services Representative to join our Tacoma clinic. The role centers on delivering excellent customer service to patients about their accounts, setting up payment plans, and ensuring billing accuracy across our systems.

Responsibilities include processing referrals to specialty care, dieticians, radiology, and community resources; contacting patients to schedule appointments.

Qualifications

• High School Diploma plus 1 year experience in medical front office or combination of relevant experience and education.

Responsibilities

• Provide customer service to patients regarding accounts, set up payment plans, and ensure billing information is accurate in system.
• Process referrals to specialty care, dieticians, radiology, and community resources; contact patients to schedule appointments.
• Ensure copays and deductibles are adjusted based on patient’s sliding fee level and document in EHR/PEM systems.

Skills

Customer service

Education

High School

Job description

Job Details

Job Location: Hilltop Regional Health Center - Tacoma, WA 98405

Position Type: Full Time

Education Level: High School

Salary Range: $20.88 - $29.82 Hourly

Job Shift: Monday - Friday - 8:00am to 5:00pm

Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community.

We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all.

We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more!

Responsibilities

• Our Patient Services Representatives provide customer service to patients regarding their accounts including setting up payment plans, answering questions concerning bills, and ensure billing information is accurate in system.
• They also process referrals to specialty care, dieticians, radiology exams, community resources and contact patients to make appointments.
• They will ensure copays and deductibles are adjusted based on patient’s sliding fee level (as appropriate) plus they review sliding fee paperwork for completeness and ensure documented correctly in electronic health record (E.H.R) and practice management (E.P.M) systems.
• They also answer billing questions from staff, vendors, and patients.
• Plus, other duties as assigned.

Qualifications

• High School Diploma plus 1 year experience in medical front office or combination of relevant experience and education.

We encourage anyone with a relevant combination of education and experience to apply.