Patient Services Representative (2514)

OrthoLoneStar; United States; On-site; USD 32,000 - 45,000; Full time

Job summary

OrthoLoneStar is seeking a Patient Representative to greet patients, manage check-in, and coordinate communications across in-person, phone, and electronic channels. The role includes updating patient records and verifying insurance/referrals under supervision.

The ideal candidate will have strong communication, organizational, and HIPAA knowledge, with bilingual English/Spanish being a plus. Clinic practice experience is preferred.

Qualifications

• Excellent oral and written communication skills.
• Ability to work autonomously and independently.
• Flexible, organized, and able to work under pressure.
• Bi-lingual English/Spanish is a plus.
• Excellent organizational and analytical skills.
• Knowledge of HIPAA requirements.

Responsibilities

• Greet patients and assist with in-person, phone, or electronic contact.
• Check patients in and update patient information.
• Explain and assist with registration forms for patients and families.
• Verify patient information and update records.
• Complete verification of insurance benefits and obtain referrals.
• Respond to patient queries professionally.
• Stay updated with insurance program information.
• Provide high levels of customer service in person and over the phone.
• Prioritize tasks and patient needs.

Skills

Excellent communication

Interpersonal skills

Autonomous work

Bilingual English/Spanish

Organizational skills

HIPAA knowledge

Education

High School Diploma

Job description

Basic Responsibility

The Patient Representative is responsible for greeting patients and working with them in person, on the phone or through electronic correspondence, checking patients in and updating patient information.

Specific Responsibilities

The specific responsibilities of the Patient Representative encompass but are not limited to the following:

• Explains and assists with the registration forms to patients and their families
• Maintains patient data up-to-date and verify patient information
• Completes verification of insurance benefits and obtain referrals for office visits
• Works under the guidance of Supervisor and follow departmental policies and procedures
• Responds to patient queries and concerns in a professional manner
• Stays updated with information regarding insurance programs
• Provides the highest of customer service in person and on the phone
• Prioritizes tasks and patients needs

Qualifications

Skills Required:

• Must have excellent oral and written communication skills, strong interpersonal skills, and ability to work in an autonomous and independent manner
• Ability to apply knowledge of office procedures and carry out tasks accordingly
• Must be flexible, organized, and function well under pressure
• Bi-lingual English/Spanish is a plus
• Excellent organizational and analytical skills
• Knowledge of HIPAA requirements

Minimum education and work experience requirement:

• Minimum of a High School Diploma; 1 - 2 years of experience in customer service, or equivalent combination of education and experience
• Previous experience in a medical practice desired

Reports to: Clinic Manager

Supervises: None