Patient Services Representative

Chord Specialty Dental Partners; Wilmington (DE); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical and Vision Insurance

Dental Coverage

401(k) Plan with Company Match

Paid Time Off and Holidays

Employee Referral Program

Employee discounts

Pet Insurance

Technology and Training

Life and Disability Insurance Options

Job summary

Children’s Dental Health in Wilmington, DE seeks a Patient Services Representative to be the first point of contact for patients and families, delivering exceptional service from check-in to check-out in a fast-paced pediatric dental environment.

The role requires strong customer service, good communication, and willingness to learn on the job. Bi-lingual (Spanish/English) is preferred and experience in a dental front desk is beneficial.

Qualifications

• Bi-Lingual preferred (Spanish and English).
• Motivated and willing to learn on the job.
• Experience working in the front desk area of a medical/dental practice preferred.
• Strong customer service skills; ability to communicate well.
• Demonstrated desire to work with children in a pediatric setting.
• Experience scheduling appointments, verifying insurance, collecting co-pays, and answering multiple phone lines.

Responsibilities

• Provide welcoming, prompt, and respectful customer service patients and families upon arrival and dismissal.
• Serve as a liaison between patients and support staff by preparing patient charts before check-in and keeping the office and all records, reports, and other correspondence organized.
• Filing and scanning medical documents and office forms as directed.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Schedule and confirm patient appointments.
• Cleaning the front office work area and other maintenance assignments as directed.

Skills

Bi-Lingual (Spanish and English)

Customer service

Communication skills

Scheduling appointments

Insurance verification

Phone handling

Job description

Overview

Children's Dental Health is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients.

As a Patient Services Representative, you will be our patients' first point of contact, providing exceptional customer service and ensuring a smooth and efficient experience from check-in to check-out. We are searching for a passionate and customer-oriented individual who thrives in a fast-paced environment and loves creating smiles.

Responsibilities

• Provide welcoming, prompt, and respectful customer service patients and families upon arrival and dismissal.
• Serve as a liaison between patients and support staff by preparing patient charts before check-in and keeping the office and all records, reports, and other correspondence organized
• Filing and scanning medical documents and office forms as directed
• Verifying all patient demographic, health, pharmacy, and insurance information
• Schedule and confirm patient appointments
• Cleaning the front office work area and other maintenance assignments as directed

Qualifications

• Bi-Lingual preferred (Spanish and English)
• Motivated and willing to learn on the job
• Experience working in the front desk area of a medical/dental practice preferred
• Strong customer service skills; ability to communicate well
• Demonstrated desire to work with children in a pediatric setting
• Experience scheduling appointments, verifying insurance, collecting co-pays, and answering multiple phone lines

Pay: Starting at $19.00

Schedule: Per-Diem (as needed) Monday-Thursday 7:45am-5:00pm, occasional Fridays and Saturdays.

Location: Wilmington, DE

What We Offer

We believe that taking care of our employees and their families is paramount. That's why we offer a comprehensive benefits package designed to support you in every aspect of your life. Here’s what we provide:

• Medical and Vision Insurance: You're eligible starting the first month after you join.
• Dental Coverage: Enjoy this benefit with $0 premium.
• 401(k) Plan with Company Match: We help you plan for your future with our matching program.
• Generous Paid Time Off and Holidays: Take the time you need to relax and recharge.
• Employee Referral Program: Earn rewards for bringing talented individuals to our team.
• Big savings, big perks: Enjoy exclusive discounts on everything from restaurants and travel to movies and more with our employee discount program.
• Pet Insurance: We understand the importance of furry family members too.
• Cutting-edge Technology and Training: We provide the tools and resources you need to excel in your role.
• Life and Disability Insurance Options: Protect yourself and your loved ones with our coverage options.

Who We Are

Children’s Dental Health

Children's Dental Health is the leading provider of pediatric dental medicine in the region. Continuing a proud tradition that began with one Philadelphia area practice in the 1970s, we now operate 33 practices and four surgery centers in the PA/NJ/DE marketplace. Leveraging the latest equipment and technology, our affiliated dentists provide comprehensive dental care to pediatric patients – from infants to adolescents—in fun, welcoming environments designed specifically for the needs of children. We aim to create a foundation of optimal oral health for every child and a supportive, inspiring atmosphere for every team member.