Patient Services Representative

Chord Specialty Dental Partners; Wyomissing (Berks County); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical + Vision

Dental Coverage

401(k) Match

PTO & Holidays

Referral Program

Employee Discounts

Pet Insurance

Tech & Training

Life & Disability

Résumé du poste

Children's Dental Health is seeking a Patient Services Representative to be the first point of contact for our patients, ensuring a friendly and efficient check-in to check-out experience. In this fast-paced pediatric setting, you will handle scheduling, insurance verification, co-pays, and multi-line phone support while maintaining organized charts and records for a smooth office flow.

You will collaborate with a dedicated team to deliver top-quality care and welcoming patient experiences.

Qualifications

• Front desk experience preferred in a medical/dental practice.
• Strong customer service and communication skills.
• Desire to work with children in a pediatric setting.
• Experience scheduling appointments, verifying insurance, collecting co-pays, and answering multiple phone lines.

Responsabilités

• Welcome patients and families with prompt, respectful service.
• Coordinate between patients and staff by preparing charts and organizing records.
• File and scan medical documents and office forms as directed.
• Verify patient demographics, health, pharmacy, and insurance information.
• Schedule and confirm patient appointments.
• Maintain clean front office area and perform maintenance tasks.

Connaissances

Front desk experience

Customer service

Pediatric care

Appointment scheduling

Insurance verification

Phone line handling

Motivated learner

Description du poste

Overview

Pay: Starting at $18.00

Children's Dental Health is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients.

As a Patient Services Representative, you will be our patients' first point of contact, providing exceptional customer service and ensuring a smooth and efficient experience from check-in to check-out. We are searching for a passionate and customer-oriented individual who thrives in a fast-paced environment and loves creating smiles.

Schedule: Monday-Thursday 7:45AM-5:45PM Friday and Saturday as needed

Location: Wyomissing, PA (travel to Lancaster may be necessary)

Responsibilities

• Provide welcoming, prompt, and respectful customer service patients and families upon arrival and dismissal.
• Serve as a liaison between patients and support staff by preparing patient charts before check-in and keeping the office and all records, reports, and other correspondence organized
• Filing and scanning medical documents and office forms as directed
• Verifying all patient demographic, health, pharmacy, and insurance information
• Schedule and confirm patient appointments
• Cleaning the front office work area and other maintenance assignments as directed

Qualifications

• Motivated and willing to learn on the job
• Experience working in the front desk area of a medical/dental practice preferred
• Strong customer service skills; ability to communicate well
• Demonstrated desire to work with children in a pediatric setting
• Experience scheduling appointments, verifying insurance, collecting co-pays, and answering multiple phone lines

What We Offer

We believe that taking care of our employees and their families is paramount. That's why we offer a comprehensive benefits package designed to support you in every aspect of your life. Here's what we provide:

• Medical and Vision Insurance: You're eligible starting the first month after you join.
• Dental Coverage: Enjoy this benefit with $0 premium.
• 401(k) Plan with Company Match: We help you plan for your future with our matching program.
• Generous Paid Time Off and Holidays: Take the time you need to relax and recharge.
• Employee Referral Program: Earn rewards for bringing talented individuals to our team.
• Big savings, big perks: Enjoy exclusive discounts on everything from restaurants and travel to movies and more with our employee discount program.
• Pet Insurance: We understand the importance of furry family members too.
• Cutting-edge Technology and Training: We provide the tools and resources you need to excel in your role.
• Life and Disability Insurance Options: Protect yourself and your loved ones with our coverage options.

Who We Are

Children's Dental Health

Children's Dental Health is the leading provider of pediatric dental medicine in the region. Continuing a proud tradition that began with one Philadelphia area practice in the 1970s, we now operate 33 practices and four surgery centers in the PA/NJ/DE marketplace. Leveraging the latest equipment and technology, our affiliated dentists provide comprehensive dental care to pediatric patients - from infants to adolescents in fun, welcoming environments designed specifically for the needs of children. We aim to create a foundation of optimal oral health for every child and a supportive, inspiring atmosphere for every team member.