Patient Services Representative

UPMC; Jamestown (NY); On-site; USD 21,000 - 28,000; Part time

Job summary

UPMC Corporate Services seeks a part-time Patient Services Representative to support Jones Memorial Health Center in Jamestown. The role greets patients, assists with check-in, and guides them through MyUPMC portal usage while explaining financial responsibilities.

The position involves collecting copayments, updating demographics, scheduling follow-up appointments, and directing patients to appropriate resources for care navigation.

Qualifications

• High school diploma or equivalent required.
• 2 years of experience in a medical, billing, fiscal, or customer service function preferred.
• Proficient typing and general PC skills; experience with office equipment preferred.
• Knowledge of medical terminology preferred; familiarity with Medipac or Epic is a plus.

Responsibilities

• Welcome patients on arrival and guide them through self-arrival technology or desk check-in.
• Collect copayments and other applicable patient payments at the point of service.
• Update patient demographics and insurance information; verify insurance benefits as needed.
• Schedule follow-up appointments and connect patients to resources for ancillary services.
• Assist patients with navigation of the MyUPMC portal and education on financial responsibility.

Skills

Customer service

Typing

Medical terminology

Education

High school diploma or equivalent

Tools

Epic

Medipac

Job description

Purpose:

Do you enjoy providing customer service? Are you looking to work with patients? UPMC Corporate Services is looking to hire a part-time Patient Services Representative to support UPMC Chautauqua's Jones Memorial Health Center. This role would work varied days Monday through Friday from 9:00am until 2:30pm.

A Patient Services Representative is responsible for welcoming patients upon arrival and promoting the usage of new and emerging consumer-friendly technologies. They also educate patients on their copayments and financial obligations, collect payments when applicable, and connect patients to financial advocacy resources when appropriate. Additionally, this role updates patient's demographics and insurance coverage information, as well as schedules subsequent appointments within the continuum of care, all while promoting an overall culture of service excellence

Responsibilities:

• provide a warm greeting for all patients

• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference

• Collect copayments and any other applicable patient payments at the point of service

• Confirm and/or update patient registration information at checkout

• Schedule follow-up appointments within the practice at checkout

• Schedule or connect patient to resources to schedule for ancillary services at checkout

• Help patients navigate the healthcare system by providing clear and understandable instructions.

• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.

• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

• Register patients in Biometrics (fingerprint recognition) program and explain benefits

• Promote MyUPMC patient portal and assist patients in registration when applicable

• Assist patients in education of financial responsibility and connect them to advocacy resources as needed

• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries

• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations

• Appropriately distribute / triage phone calls to other areas and / or clinical providers

• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing

• Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.

• Completion of high school graduate or equivalent is required.

• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

• Two years of experience in a medical / billing / fiscal or customer service function is preferred.

• Knowledge of medical terminology is preferred.

• Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances:

• Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran