Patient Services Representative

Talentify; West Hollywood (CA); On-site; USD 34,000 - 52,000; Full time

Job summary

US Tech Solutions is hiring for a Patient Services role in West Hollywood, CA. The successful candidate will be the primary contact for patient relations, greet patients, resolve concerns, and escalate as needed.

You will verify demographics and insurance information in CS-Link/Epic and manage registrations and referrals. Responsibilities include checking patients in/out, collecting co-pays, and reconciling payments, as well as handling patient communications and policy explanations.

Qualifications

• Experience in patient services and outpatient settings is required.
• Familiarity with EPIC and CS-Link/Epic systems for patient data.
• Demonstrated ability to handle patient communications and registrations.

Responsibilities

• Primary point of contact for patient relations in person and by phone
• Greet patients and assist in resolving patient concerns and escalating as appropriate
• Check patients in/out and collect co-payments, give receipts, and reconcile payments
• Verify patient demographics and insurance information in CS-Link/Epic
• Schedule appointments and complete patient registration
• Process and track referrals and authorizations for various insurance types
• Handle patient/provider correspondence
• Explains polices, procedures, or services to patients
• Sanitize workspace using provided supplies and following department guidelines

Skills

EPIC

CS-Link

Education

High School Diploma/GED

Tools

CS-Link/Epic

Job description

Job Description

• Primary point of contact for patient relations in person and by phone
• Greet patients and assist in resolving patient concerns and escalating as appropriate
• Check patients in/out and collect co-payments, give receipts, and reconcile payments
• Verify patient demographics and insurance information in CS-Link/Epic
• Schedule appointments and complete patient registration
• Process and track referrals and authorizations for various insurance types
• Handle patient/provider correspondence
• Explains polices, procedures, or services to patients
• Sanitize workspace using provided supplies and following department guidelines

Experience

• HSD/GED
• Flu vaccination (no exceptions/no declinations)
• Experience with medical insurance, referral processes, and benefit plans
• 1 year of recent experience working in an outpatient clinic or medical office setting
• Ability to read, understand, and respond to detailed oral and written instructions

Preferred Qualifications

• 2+ years' recent experience working as a Patient Service Representative
• Experience with CS-Link/Epic
• Understanding of medical terminology

Skills

• EPIC

Education

• High School Diploma/GED

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.