Patient Services Representative

Abacus Staffing; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading staffing agency is looking for a Patient Services Representative for a fully remote, contract role. This position entails direct interaction with patients and healthcare providers to facilitate access to medical treatments and manage inquiries. Ideal candidates will have a background in healthcare or customer service, showcasing excellent communication and organizational skills.

Qualifications

• 3+ years in healthcare services or customer service.
• Proficient in medical billing and claims processes.
• Strong attention to detail and ability to manage workload.

Responsibilities

• Respond to incoming inquiries from patients and providers.
• Guide patients through enrollment and support processes.
• Coordinate pharmacy services and provider communications.

Skills

Communication skills

Organization

Customer service

Education

High school diploma or GED

Associate’s or bachelor’s degree

Tools

Microsoft Office

Job description

Job Title: Patient Services Representative (Remote, Contract Role)

Position Overview:
We’re seeking a highly organized and compassionate Patient Services Representative for a fully remote, contract opportunity. In this role, you’ll interact directly with patients, healthcare providers, and caregivers to help support access to medical treatments, answer general inquiries, and complete related administrative tasks. This is an ideal position for someone with healthcare or customer service experience who thrives in a fast-paced, patient-focused environment.

Key Responsibilities:

• Respond to incoming inquiries from patients and providers regarding services, benefits, or general support

• Guide patients through enrollment and program support processes (e.g., co-pay assistance, Medicaid, prior authorizations)

• Coordinate pharmacy services, provider communications, and order processing as needed

• Resolve issues related to claims, billing, or documentation by researching and escalating appropriately

• Communicate effectively via phone, email, fax, and online systems to gather and relay necessary information

• Ensure all documentation is accurate, complete, and meets quality standards

• Monitor case status and follow up with patients, providers, and internal teams to ensure timely resolution

• Report trends, delays, or barriers to management for improvement opportunities

• Work independently within defined procedures and performance metrics

Qualifications:

• High school diploma or GED required; associate’s or bachelor’s degree a plus

• 3+ years of experience in healthcare services, customer service, medical billing, or a similar field (education may substitute for experience)

• Proficient in Microsoft Office (Excel, Outlook, Word)

• Excellent verbal and written communication skills

• Strong organizational skills with attention to detail

• Ability to navigate multiple systems and manage a high-volume workload

• Familiarity with healthcare programs, medical claims, or insurance processes is preferred
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