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Bilingual Customer Service and Sales Representative - Spanish-English – Remote in Connecticut
TeleTech Holdings, Inc.
Bristol (CT)
Remote
USD 35,000 - 42,000
Full time
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Job summary
Join a leading company as a Bilingual Customer Service and Sales Representative where you'll play a pivotal role in enhancing customer experiences. This remote position in Connecticut offers a starting pay of $17/hr with opportunities for professional growth as you become a Licensed Insurance Agent, including all training and licensing costs covered. Enjoy a supportive culture with competitive benefits while making a positive impact in customers' lives.
Benefits
Qualifications
- Bilingual in English and Spanish required.
- Strong customer service orientation with compassion and active listening skills.
- High school diploma or equivalent necessary.
Responsibilities
- Assist individuals in understanding coverages and selecting products.
- Provide full lifecycle customer service and sales.
- Respond to customer inquiries efficiently and with empathy.
Skills
Education
Job description
Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands.
Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!
Work From Home : yes
Health & wellness programs
Paid time off & work-life balance
Community give back events
Referral & recognition programs
We’re working hard to earn your smile every day. Whether you work from home or at one of our amazing sites, we have benefits and programs to support you and your family.
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Spanish-English Bilingual Customer Service and Sales Representative working remotely in Connecticut, you’ll be a part of bringing humanity to business. #experienceTTEC
In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent. That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting and recommending products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
Once you become a Licensed Insurance Agent, on a typical day, you’ll
- Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
- Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
- Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
- Identify additional needs customers may have and help them to upgrade products or services
What You Bring to the Role
- Bilingual in English and Spanish
- Aptitude, self-discipline and tenacity to learn about what it takes to become a licensed insurance associate including passing the state licensing exam
- High speed internet (>25 mbps download and 10 mbps upload)
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- Strong customer service orientation (empathy, compassion and listening skills)
- High school diploma or equivalent
- Strong computer navigation skills and experience, as this role is 100% remote
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- FREE licensing course (and you’ll be paid for your time to boot)
- All state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer
- A base wage of $17/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses.
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Spanish-English Bilingual Customer Service and Sales Representative working remotely in Connecticut, you’ll be a part of bringing humanity to business. #experienceTTEC
In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent. That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting and recommending products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
Once you become a Licensed Insurance Agent, on a typical day, you’ll
- Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
- Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
- Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
- Identify additional needs customers may have and help them to upgrade products or services
What You Bring to the Role
- Bilingual in English and Spanish
- Aptitude, self-discipline and tenacity to learn about what it takes to become a licensed insurance associate including passing the state licensing exam
- High speed internet (>25 mbps download and 10 mbps upload)
- Minimum six (6) months sales experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- Strong customer service orientation (empathy, compassion and listening skills)
- High school diploma or equivalent
- Strong computer navigation skills and experience, as this role is 100% remote
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- FREE licensing course (and you’ll be paid for your time to boot)
- All state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer
- A base wage of $17/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses.
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Location/Division Bristol, CT , United States Job Requisition 044ZX Work From Home Yes“I feel very empowered. TTEC promotes transparency and teamwork and appreciates new ideas. TTEC believes in creating better professionals and has development programs. How empowered are we that we can earn and learn at the same time?!” Ankit, Senior Manager, Sales Delivery, TTEC India
What makes an amazing customer experience champion? Check it out below!
- Empathetic listener
- Helpful
- Organized
- Digitally savvy
- Trustworthy
When you join TTEC, your career path is as individual as you are. As you excel in your selected first role, you may decide that it’s the perfect fit. You’ll grow through added training and become even better. And you may also decide that you’d like to learn new skills or further expand on your previous experience. You’ll work with your manager to craft your personalized career journey. You could include growing into a team lead role, transitioning to training or workforce management, or maybe even recruitment where you’ll be a brand ambassador for that next TTEC affiliate.
Step 1 - Apply
Step 2 – Assessment
Step 3 – Interview
Step 4 – Potential job offer
We're excited you're interested in becoming part of our customer experience team. Applying for the role is the first step - and then we’ll be alongside you as you move through the application journey.
Whether you like working with clients, customers, or in a business support role, we have a position you’ll rock.
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