Mental Health Customer Service Representative (Remote)

Talentify.io; United States; Remote; USD 48,000 - 70,000; Full time

Job summary

A leading company in genetic testing and precision medicine is looking for a Mental Health Customer Service Representative. This remote position offers opportunities for career advancement and the chance to engage with a diverse range of medical professionals and patients. Responsibilities include coordinating patient testing services and communicating insurance benefits, with a focus on quality care and compliance with regulations.

Qualifications

• 1+ year of relevant experience is required.
• Excellent interpersonal and communication skills are mandatory.
• Strong organizational and task management skills are essential.

Responsibilities

• Coordinate testing services for patients by reviewing test request forms.
• Communicate with patients to explain insurance coverage benefits and test information.
• Collaborate with various departments to ensure effective handling of orders.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving skills

Education

High School diploma or equivalent

Associate or bachelor's degree

Tools

PC skills

Job description

Mental Health Customer Service Representative (Remote)

Mental Health Customer Service Representative (Remote)

1 day ago Be among the first 25 applicants

Employer Industry: Genetic Testing and Precision Medicine

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on patient care and experience
• Engage with a diverse range of medical professionals and patients
• Be a part of a leading company in genetic testing and precision medicine
  
  

What To Expect (Job Responsibilities)

• Coordinate testing services for patients by reviewing test request forms and documentation
• Communicate with patients to explain insurance coverage benefits and test information
• Independently manage assigned work and meet production and quality metrics
• Collaborate with various departments to ensure prompt handling of orders and billing processes
• Participate in the Quality Assurance plan and comply with applicable CLIA and HIPAA regulations
  
  

What Is Required (Qualifications)

• High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor's degree
• Excellent interpersonal and communication skills
• Ability to manage several tasks simultaneously, often under pressure
• PC experience, including familiarity with Excel, Word, Internet, and email
• Strong organizational and task management skills
  
  

How To Stand Out (Preferred Qualifications)

• Fluent in Spanish
• Higher net typing speed
• Enjoy problem solving and identifying patterns
• Hardworking individual who loves working on a team and supporting others
  
  

#GeneticTesting #PatientAdvocate #HealthcareCareers #DiversityAndInclusion #CareerGrowth

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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