Member Services Representative

Nextera Healthcare, Inc.; Columbia Township (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Nextera Healthcare, Inc. is seeking a friendly Member Services Representative to greet patients by phone and text, help with scheduling, and manage membership questions in person at our Columbia clinic.

This full-time role requires clear communication, attention to privacy, and collaboration with clinical and billing teams. The schedule is Mon-Thu 8:30-5:30 and Fri 8:30-4:30.

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional, and patient-focused approach to customer service.
• Strong attention to detail and accuracy.
• Basic computer skills and ability to learn new systems.
• Ability to manage multiple requests and changing priorities.
• Reliability and availability to work the required in-person schedule.
• Ability to work collaboratively as part of a team.
• Previous customer service, sales, or service-focused experience.

Responsibilities

• Answer incoming calls and respond to patient text messages in a friendly and professional manner.
• Help patients with scheduling, membership questions, account information, and other general requests.
• Accurately document patient interactions and protect private or sensitive information.
• Manage multiple requests while staying organized and recognizing when an issue should be escalated.
• Work closely with clinical, billing, and other team members to support patients.
• Address patient questions and concerns with empathy, patience, and professionalism.
• Learn and adapt to new systems, processes, and responsibilities as the organization grows.

Skills

Verbal communication

Written communication

Attention to detail

Basic computer skills

Learn new systems

Multitasking

Team player

Customer service experience

Tools

EHR systems

Job description

The Role

We are looking for a friendly, dependable, and detail-oriented Member Services Representative to support our patients by phone and text. Because Member Services is often a patient’s first point of contact, this role plays an important part in creating a welcoming and helpful experience.

The right person will communicate clearly, handle patient information with care, and use good judgment when resolving questions or involving another team member.

What You Will Do

• Answer incoming calls and respond to patient text messages in a friendly and professional manner.
• Help patients with scheduling, membership questions, account information, and other general requests.
• Accurately document patient interactions and protect private or sensitive information.
• Manage multiple requests while staying organized and recognizing when an issue should be escalated.
• Work closely with clinical, billing, and other team members to support patients.
• Address patient questions and concerns with empathy, patience, and professionalism.
• Learn and adapt to new systems, processes, and responsibilities as the organization grows.

Position Details

This is a full-time, in-person position at our clinic. The schedule is Monday through Thursday, from 8:30 a.m. to 5:30 p.m. and Friday from 8:30 a.m. to 4:30 p.m.

What We Are Looking For

• Strong verbal and written communication skills.
• A friendly, professional, and patient-focused approach to customer service.
• Strong attention to detail and accuracy.
• Basic computer skills and the ability to learn new systems.
• Ability to manage multiple requests and changing priorities.
• Reliability and availability to work the required in-person schedule.
• Ability to work collaboratively as part of a team.
• Previous customer service, sales, or other service-focused experience.

Preferred Experience

Health care experience is not required. However, any of the following would be helpfu l:

• Previous health care, patient-service, medical scheduling, or front-desk experience.
• Experience using an electronic health record or patient-management system.
• Familiarity with HIPAA or patient confidentiality.
• Experience managing a high volume of calls or messages.
• Experience resolving complaints or de-escalating difficult situations.
• Experience with membership-based health care, sales, or membership enrollment.

What matters most is how you treat people and your willingness to learn.