Patient Services Representative

OrthoAtlanta; Stockbridge (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

OrthoAtlanta is looking for a friendly front desk associate to greet patients, manage check-in/check-out, and answer questions about appointments, insurance, and procedures. You will collect co-pays and balances and help explain financial policies to patients.

You will schedule appointments, handle calls, and ensure timely communication while inputting patient demographics and insurance details into the EMR. A High School diploma and 2+ years in medical settings are preferred.

Qualifications

• 2+ years of experience in a medical office or clinical setting.
• Familiarity with medical terminology and EMR systems.
• Epic EMR experience is a plus.
• Strong customer service and patient-focused demeanor.
• Excellent organizational and time-management abilities.

Responsibilities

• Greet patients, check in/out, and assist with questions about appointments, insurance, or procedures.
• Collect co-pays, prepayments, and balances while explaining financial policies.
• Schedule new and follow-up appointments, answer calls, and ensure timely communication.
• Input/update patient demographics, insurance, and visit details in the EMR.
• Open/close front office, keep waiting area organized, and support clinic flow.

Skills

Customer service

Communication

Multitasking

Time management

Attention to detail

Education

High School Diploma or equivalent

Tools

Epic EMR

Job description

What You’ll Do

• Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
• Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
• Input and update patient demographics, insurance information, and visit details into the EMR system
• Open and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow

A Great Fit If You…

• Thrive in a fast-paced, people-facing role
• Communicate clearly and compassionately with patients and staff
• Juggle multiple responsibilities with poise and attention to detail
• Love organizing tasks and solving front-desk challenges
• Work independently while being a strong team player

What You’ll Need

• High School Diploma or equivalent
• 2+ years of experience in a medical office or clinical setting preferred
• Familiarity with medical terminology and EMR systems (Epic a plus)
• Strong customer service skills and a professional, patient-focused demeanor
• Excellent organizational, multitasking, and time-management abilities
• Strong verbal and written communication skills
• High attention to detail and discretion with patient information

Why OrthoAtlanta?

• Work with a collaborative clinical team in a respected practice
• Opportunity to grow within a dynamic healthcare setting
• Make a meaningful impact on patient experience every day