Patient Services Representative

Sioux Center Health; Spirit Lake (IA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

PTO from day 1

Employer matching retirement up to 5%

Career development mentorship

Job summary

Avera is hiring for a front desk/registration role at Lakes Regional Family Medicine. You will assist patients with check-in, registration, and payments, and help access care within the clinic’s system.

The role requires handling insurance verifications, authorizations, and consent forms, plus efficient communication with patients and staff. Avera emphasizes compassionate service and teamwork.

Qualifications

• High School or GED required or 1-3 months related experience.
• Proven ability to verify demographics and insurance information.
• Strong communication and customer service skills are essential.

Responsibilities

• Check patients in and complete registration including demographics and service payments.
• Verify insurance, obtain authorizations, and secure signatures when needed.
• Scan relevant information into the patient’s record.
• Answer calls/messages/faxes and route to appropriate departments.
• Manage computer scheduling and adhere to office policies.
• Coordinate with nurses, physicians, and patients to expedite care and direct to services.

Skills

Customer service

Registration

Insurance verification

Scheduling

Communication

Education

High School or GED

Job description

Location

Lakes Regional Family Medicine

Worker Type

Regular

Work Shift

Primarily days with rotating weekends and holidays (United States of America)

Pay Range

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$18.00 - $23.25

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Works in the various reception areas throughout the Clinic and is responsible for helping the patients to access the Clinic's system for care.

What you will do

• Welcomes patients, checking them in and completing registration which includes verifying demographics, insurance and collection of any service payments.
• Responsible for insurance verifications, authorizations and getting consent and waiver forms signed as appropriate.
• Responsible for scanning all pertinent information into the patient’s record.
• Answers and addresses calls, messages and/or faxes, routing them to appropriate individuals/departments if needed.
• Maintains computer appointment scheduling and follows office scheduling policies/parameters.
• Expedites delivery of care by coordinating nurse, physician, and patient time. Acts as public relations agent for the physicians by serving the patients in a friendly, efficient manner. Directs patients to ancillary services as needed.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience

• High School or GED Equivalent or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].