Patient Service Representative

Avera Health; Alabama; On-site; USD 25,000 - 32,000; Full time

Job summary

Avera Health in Alabama is seeking a PRN Registration Specialist to welcome patients, check them in, verify demographics and insurance, and collect service payments across clinic reception areas.

You will handle insurance verifications, authorizations, scan documents into records, answer calls, manage scheduling, and coordinate care delivery with nurses and physicians to support timely access to care.

Qualifications

• High School diploma or GED, or 1–3 months related experience.
• Ability to read and understand insurance details.
• Strong communication and customer service skills.
• Visual acuity to perform registration duties.

Responsibilities

• Greet patients and register them, verify demographics and insurance.
• Collect service payments as required.
• Verify insurance, obtain authorizations and signed forms.
• Scan pertinent information into patient records.
• Answer calls, messages, or faxes and route as needed.
• Maintain scheduling in computer system and coordinate care delivery.

Skills

Registration

Insurance verification

Customer service

Scheduling

Communication

Education

High School diploma or GED

Tools

EMR software

Scheduling system

Medical records scanning

Job description

Location:

Access Health Marshall-Carlson St

Worker Type:

PRN

Work Shift:

As Needed (United States of America)

Pay Range:

$18.00 - $23.25

Position Highlights

This position would cover days/evenings/weekend shifts as needed.

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Works in the various reception areas throughout the Clinic and is responsible for helping the patients to access the Clinic’s system for care.

What you will do

• Welcomes patients, checking them in and completing registration which includes verifying demographics, insurance and collection of any service payments.


• Responsible for insurance verifications, authorizations and getting consent and waiver forms signed as appropriate.


• Responsible for scanning all pertinent information into the patient’s record.


• Answers and addresses calls, messages and/or faxes, routing them to appropriate individuals/departments if needed.


• Maintains computer appointment scheduling and follows office scheduling policies/parameters.


• Expedites delivery of care by coordinating nurse, physician, and patient time. Acts as public relations agent for the physicians by serving the patients in a friendly, efficient manner. Directs patients to ancillary services as needed.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• High School or GED Equivalent or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.


• Promote Avera’s values of compassion, hospitality, and stewardship.


• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.


• Maintain confidentiality.


• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.


• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].