Patient Services Representative

Chord Specialty Dental Partners; Smyrna (TN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical and Vision Insurance

Dental Coverage

401(k) Plan with Company Match

Generous Paid Time Off and Holidays

Employee Referral Program

Big savings, big perks: Employee DISc

Pet Insurance

Cutting-edge Technology and Training

Life and Disability Insurance Options

Job summary

Cumberland Pediatric Dentistry and Orthodontics in Smyrna, TN is seeking a Patient Services Representative to be the first point of contact and deliver an unsurpassed patient experience. The role handles check-ins, documents, and billing inquiries while ensuring smooth front-desk operations.

Applicants should have insurance verification experience and dental office familiarity; bilingual skills (Spanish or Arabic a plus) are welcomed.

Qualifications

• Insurance verification experience required.
• Dental office experience preferred.
• Bilingual preferred.

Responsibilities

• Deliver excellent customer service
• Check patients in and obtain all required documents
• Collect co-payments and verify insurance coverage
• Respond to patient billing or financial inquiries, directing to appropriate departments
• Schedule and confirm patients appointments
• Answer telephones and prepare new patient charts neatly and accurately
• Scan documents and essential paperwork to the practice management system

Skills

Insurance verification experience

Dental office experience

Bilingual

Job description

Overview

Pay: $17 to $19 per hour, base on experience

Bilingual candidates are encouraged to apply. Spanish or Arabic language skills are a plus.

Cumberland Pediatric Dentistry and Orthodontics has an immediate opportunity available for a Patient Services Representative (PCR)!

The PCR plays a crucial role in Cumberland Pediatric Dentistry and Orthodontics practices. The PCR is responsible for being the first line of customer care for our patients. A successful PCR always makes an excellent 1st impression by delivering an unsurpassed customer experience.

Schedule: Monday - Thursday 7:45am - 5pm, Friday 7:45am - 1:00pm

Location: Smyra, TN

Responsibilities

• Deliver excellent customer service


• Check patients in and obtain all required documents


• Collet co-payments and verify insurance coverage


• Respond to patient billing or financial inquiries, directing to appropriate departments


• Schedule and confirm patients appointments


• Answer telephones and prepare new patient charts neatly and accurately


• Scan documents and essential paperwork to the practice management system

Qualifications

• Insurance verification experience required


• Dental office experience preferred


• Bilingual preferred

What We Offer:

We believe that taking care of our employees and their families is paramount. That's why we offer a comprehensive benefits package designed to support you in every aspect of your life. Here’s what we provide:

• Medical and Vision Insurance: You're eligible starting the first month after you join.


• Dental Coverage: Enjoy this benefit with $0 premium.


• 401(k) Plan with Company Match: We help you plan for your future with our matching program.


• Generous Paid Time Off and Holidays: Take the time you need to relax and recharge.


• Employee Referral Program: Earn rewards for bringing talented individuals to our team.


• Big savings, big perks: Enjoy exclusive discounts on everything from restaurants and travel to movies and more with our employee discount program.


• Pet Insurance: We understand the importance of furry family members too.


• Cutting-edge Technology and Training: We provide the tools and resources you need to excel in your role.


• Life and Disability Insurance Options: Protect yourself and your loved ones with our coverage options.

Who We Are:

Cumberland was formed in 2012 by four dentists with a desire to make a difference. Their vision was to create a company that positively impacts the lives of children. Today we have grown to eight locations in middle Tennessee, all owned by partnering dentists now employing over 150 team members. We utilize the individual strengths of all our employees to create the brand you see today. To make a difference in the lives of our patients by delivering unsurpassed pediatric dental and orthodontic care in a fun, welcoming environment. We aim to create a foundation of optimal oral health for every child and a supportive, inspiring atmosphere for every team member.

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