Patient Services Representative

Vance Jackson Hospital, LLC; San Antonio (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Vance Jackson Hospital, LLC in San Antonio, TX is seeking a Patient Services Representative to support the Emergency Center's front desk operations, check-in and check-out processes, and patient flow.

In this role you will collect demographics, handle payments, maintain EMR records, and collaborate with care teams while upholding patient confidentiality and hospital policies. Strong communication and organizational skills are essential for success in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic.
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred.

Responsibilities

• Front Desk Operations: Greet patients, determine services, collect demographics, and manage phone inquiries.
• Financial Responsibilities: Collect payments for co-pays and reconcile daily accounts.
• Facility Cleanliness: Maintain a clean and welcoming environment.
• Communication: Interact with patients, families, physicians, and team members.
• Professional Development: Attend monthly staff meetings and participate in quality initiatives.
• Other Duties: Assist management with tasks or projects as assigned.

Skills

Strong communication skills

Organizational abilities

Patient confidentiality and safety

Education

High School Diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

Patient Services RepresentativeThe Patient Access Representative (PAR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.Qualifications requiredHigh School Diploma or equivalentMinimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or ClinicPrevious experience in medical registration, admitting, and scheduling in an ER setting is preferredEssential Job functions and responsibilities1. Front Desk Operations:Greet patients and guests with a cheerful demeanorDetermine necessary services and direct patients accordinglyCollect demographic information and ensure proper signatures for billing accuracyMaintain logs of patient information and manage phone inquiries professionallyManage office supplies and maintain a clean and welcoming environment2. Financial Responsibilities:Collect payments via cash, checks, and credit card for co-pays and account balancesMaintain an accurate financial ledger and perform daily reconciliation of patient accounts3. Facility Cleanliness:Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms4. Communication Skills:Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values5. Professional Development:Attend monthly staff meetings and engage in performance improvement activities6. Other Duties:Assist management with additional tasks or projects as assignedNonessential Job functions:Support patient care areas by ensuring appropriate supplies are stockedAssist with patient restraint procedures and documentation as neededAttend scheduled meetings as requiredJob CompetenciesProficient in navigating and utilizing Electronic Medical Records (EMR)Understanding and compliance with Hospital Policies and ProceduresCommitment to ongoing education and professional developmentPhysical Requirements:Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, MobilityFrequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistanceOccasional: Climbing, Kneeling, Distinguishing colorsRarely: Exposure to electric shock and confined spacesWork Environment:OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials