Patient Service Representative (Part Time)

Jacksonville ER & Hospital, LLC; Jacksonville (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

Jacksonville ER & Hospital, LLC is seeking a part-time Patient Service Representative to support front desk operations in the Emergency Center. You will greet patients, collect demographics, guide them to necessary services, and ensure accurate billing signatures.

The role emphasizes professional communication, confidentiality, and a commitment to patient safety. Prior ER or hospital experience is valued; a friendly, efficient environment is expected.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of experience as a Patient Access Representative in a Hospital, ER, or Clinic.
• Experience with medical registration, admitting and ER scheduling preferred.

Responsibilities

• Front desk greet patients, collect demographics and manage billing signatures.
• Direct patients to required services and maintain logs for records.
• Handle phone inquiries professionally and maintain a welcoming reception.
• Collect co-pays, process payments, and reconcile patient accounts daily.
• Maintain facility cleanliness and assist with general operations.
• Attend staff meetings and participate in performance improvement activities.

Skills

Strong communication skills

Organizational skills

Customer service

Education

High School Diploma or equivalent

Tools

EMR software

Job description

Patient Service Representative (Part Time)The Patient Access Representative (PAR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.Qualifications requiredHigh School Diploma or equivalentMinimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or ClinicPrevious experience in medical registration, admitting, and scheduling in an ER setting is preferredEssential Job functions and responsibilities1. Front Desk Operations:Greet patients and guests with a cheerful demeanorDetermine necessary services and direct patients accordinglyCollect demographic information and ensure proper signatures for billing accuracyMaintain logs of patient information and manage phone inquiries professionallyManage office supplies and maintain a clean and welcoming environment2. Financial Responsibilities:Collect payments via cash, checks, and credit card for co-pays and account balancesMaintain an accurate financial ledger and perform daily reconciliation of patient accounts3. Facility Cleanliness:Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms4. Communication Skills:Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values5. Professional Development:Attend monthly staff meetings and engage in performance improvement activities6. Other Duties:Assist management with additional tasks or projects as assignedNonessential Job functions:Support patient care areas by ensuring appropriate supplies are stockedAssist with patient restraint procedures and documentation as neededAttend scheduled meetings as requiredJob CompetenciesProficient in navigating and utilizing Electronic Medical Records (EMR)Understanding and compliance with Hospital Policies and ProceduresCommitment to ongoing education and professional developmentPhysical Requirements:Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, MobilityFrequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistanceOccasional: Climbing, Kneeling, Distinguishing colorsRarely: Exposure to electric shock and confined spacesWork Environment:OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials